Deposit Operations Team Lead at American Community Bank & Trust – Woodstock, IL, Illinois

The Deposit Operations Team Lead is responsible for overseeing the daily operations of the deposit processing team within the bank. This role involves managing a team of deposit operations specialists, ensuring efficient processing of deposits, maintaining compliance with banking regulations, and delivering great service to internal and external customers. The Team Lead will also collaborate with other departments to improve processes and drive operational excellence.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Promotes the bank's Mission and Core Values through words, behavior, and action.
2. Strategic Leadership: Develop and implement the strategic vision and goals for the deposit operations department in alignment with the overall objectives of the organization. Identify opportunities for growth in deposit products and services.
3. Operational Oversight: Oversee the daily operations of the deposit operations team, ensuring efficient processing of transaction, account management, and compliance. Monitor operational performance metrics and identify opportunities and implement process enhancements to improve the efficiency and accuracy of deposit operations. Implement best practices and standard operating procedures to streamline workflows. Ensure accuracy and compliance with internal policies and regulatory requirements.
4. Subject Matter Expertise: Provide insight, guidance, and support related to the following areas or functions – Automatic Clearing House (ACH) transactions, Electronic Fund Transfer (EFT) payment processing including wire transfers, debit, credit and prepaid cards, check, and emerging and alternative payments, Remote Deposit, Wire Transfer, Fed Now, Consumer and Commercial deposit related products and platforms.
5. Team Leadership and Development: Lead, mentor, and develop the deposit operations team, fostering a positive environment that encourages a culture of collaboration, accountability and continuous improvement. Oversee training and professional development initiatives to enhance team skills and knowledge.
6. Collaboration with Other Departments: Work closely with other departments to ensure seamless operations and alignment of goals. Participate in cross-functional projects and initiatives that impact deposit operations.
7. Client Experience: Focus on improving the client experience related to deposit services, address escalated customer inquiries and resolves. Collaborate with other departments to enhance service delivery and impact high levels of satisfaction for both process and outcome.
8. Reporting and Analysis: Prepare and present reports to senior management and stakeholders on the performance of the deposit operations department, identifying key metrics and trends to drive operational improvements. Use data analysis to inform decision-making.
9. Regulatory Compliance and Risk Management: Ensure adherence to all regulatory requirements and internal policies related to deposit operations, including fraud prevention and operational risks. Assist in audits and examinations by regulatory agencies, providing necessary documentation and support. Remain updated on changes in regulations and assess their impact on operations.

Education: Bachelor's degree in finance, business administration or related field.

Experience: A minimum 7 years of experience, preferably in deposit operations or within a related field

within the banking or financial services industry. Previous leadership or supervisory experience is highly desired.

Other Skills and Abilities: Excellent analytical, problem-solving, and decision-making skills, Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and customers, In-depth knowledge of banking regulations and compliance related to deposit operations, Proficient in banking software and Microsoft Office Suite.