Community Relations Coordinator/Sales Coordinator at Cadence Chandler by Cogir – Chandler, Arizona

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Compensation includes a base salary and commissions.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

Under the direction of the Community Relations Director, the Community Relations Coordinator supports occupancy goals while delivering a seamless, high-touch experience for new residents and their families. This role is responsible for coordinating the move-in process, supporting brand execution, and ensuring the community consistently reflects a polished, elevated presentation.

Serving as a liaison between departments, the Coordinator plays a key role in ensuring operational excellence from first impression through move-in, while providing sales support and coverage as needed.

Key Responsibilities

Move-In Coordination and Resident Experience

• Coordinate all aspects of the move-in process from deposit through move-in day
• Collect and track required medical documentation and paperwork
• Schedule and coordinate assessments with the care team
• Partner with maintenance to ensure timely, high-quality apartment turns and readiness
• Coordinate keys, apartment preparation, and welcome home experience
• Serve as a primary point of contact for residents and families throughout the transition

Cross-Department Coordination

• Collaborate with Maintenance, Dining, Lifestyle, Care Team, and the Business Office
• Ensure clear communication and seamless execution of all move-in and resident-related needs

Brand and Social Media Execution

• Capture and share high-quality photo and video content that reflects the community’s lifestyle
• Maintain a consistent, elevated social media presence aligned with brand standards
• Ensure all resident-facing materials and visual touchpoints reflect a refined and cohesive presentation

Events and Community Engagement Support

• Assist in the coordination and execution of on-site events and networking opportunities
• Support event presentation to ensure alignment with brand standards and overall experience

Sales Support and Coverage

• Provide sales coverage on designated days and as needed, in the absence of the Community Relations Director
• Support walk-ins, scheduled tours, and follow-up communication
• Assist with CRM (Yardi) updates and task management under the direction of the Community Relations Director

Administrative and Systems

• Maintain accurate and timely records related to move-ins, deposits, and resident status
• Track move-in timelines and support internal communication across departments

Presentation and Environment

• Maintain all sales and tour spaces to ensure they are organized, stocked, and consistently presentation-ready
• Ensure collateral, displays, and materials reflect a high-end, on-brand environment at all times

Additional Responsibilities

• Maintain inventory of tour materials, collateral, and promotional items
• Coordinate tour gifts and welcome items
• Support waitlist tracking and communication
• Develop a working understanding of community care levels and services

Qualifications

• 3–5 years of experience in customer service, hospitality, sales support, or senior living
• Strong organizational skills with attention to detail
• Professional communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with CRM systems (Yardi preferred)
• Valid driver’s license

CANDIDATE QUALIFICATIONS

Education:

• A High School diploma is required.
• A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.

Experience, Competencies, and Skills:

• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
• Proven success in achieving sales goals and quotas.
• A positive team player mentality and passion for serving seniors.
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
• Knowledge of various computer systems, particularly Excel, Word, and Outlook.
• Experience with Yardi or similar CRM software preferred.
• A valid driver’s license.