Lead Spa Host - Spa Aquae - Full Time at J W Marriott – Las Vegas, Nevada
Explore Related Opportunities
About This Position
Position Title: Lead Spa Host/Attendant
Reports To: Spa Manager
Department: Spa
Shift: Varies
Role: The Lead Spa Host/Attendant is responsibility for supervising, coordinating, and performing all aspects of the spa ritual rooms, spa front desk, and spa boutique; to perform job responsibilities satisfactorily and to according to department standards. The Lead Spa Host/Attendant anticipates guest needs, creates a welcoming environment, and upholds the highest standards of hospitality and professionalism. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Qualifications:
- Education: High School Diploma or GED
- Experience:
- 1–2 years of experience in a luxury hospitality, spa, or wellness environment preferred.
- Proven background in high-end customer service, appointment scheduling, and retail sales.
- Familiarity with spa treatments, wellness concepts, and premium product lines is a plus.
- Skills:
- Exceptional guest service and associate relations, fostering a welcoming and professional spa environment
- Clear and effective communication skills, including verbal, written, and active listening abilities
- Strong knowledge of sanitation, hygiene, and cleanliness standards within a spa setting
- Confident presentation, facilitation, and platform skills for guest interaction and team leadership
- Highly organized with the ability to manage multiple priorities in a fast‑paced environment
- Proficient in standard software applications and hotel/spa management systems
- Solid understanding of spa equipment, functionality, and routine maintenance requirements
- Effective decision‑making skills with sound judgment under pressure
- Working knowledge of overall hotel operations and how they impact spa services and performance
- Ability to manage labor productivity while maintaining service excellence and cost controls
- Strong problem‑solving and analytical skills to address operational and guest‑related challenges
- Skilled in building consensus and collaborating effectively with cross‑functional teams
- Proven conflict resolution and guest recovery skills
- Effective trainer and facilitator, capable of coaching and developing team members
- Knowledge of purchasing processes, inventory control, supplies, and equipment management
- Understanding of competitive market trends and guest expectations within the spa and wellness industry
- Knowledge of applicable governmental regulations and safety standards, including OSHA, EPA, ADA, CFC, and NFPA compliance
Required Work Cards needed:
- Valid Clark County Health Card.
- Valid Las Vegas Alcohol Awareness Card (TAM Card).
Key Responsibilities: Responsibilities include, but are not limited, to the following:
- Supports the Spa Manager in overseeing the daily operations of the spa, ensuring service excellence, operational efficiency, and adherence to brand and property standards.
- Assumes full leadership responsibility for spa operations in the absence of the Spa Manager, including staff oversight, guest relations, and decision‑making.
- Ensures all spa associates are properly equipped with required supplies, tools, equipment, and clean, professional uniforms to perform their roles effectively.
- Assists in maintaining spa equipment in optimal working condition, coordinating regular inspections and maintenance for all facilities and equipment, including fitness equipment, sauna and steam rooms, hot and cold plunge pools, hydrotherapy pools, steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, and related spa assets.
- Upholds impeccable cleanliness and organization standards throughout all spa areas, treatment rooms, locker rooms, and equipment storage spaces.
- Ensures spa facilities remain safe, secure, and compliant for both guests and associates by following safety protocols and addressing potential hazards promptly.
- Understands, enforces, and complies with all loss prevention, cash handling, and asset protection policies and procedures.
- Models exemplary guest service behaviors, consistently setting a positive example for team members through professionalism, courtesy, and attentiveness.
- Actively engages with guests to gather feedback regarding service quality and product offerings; responds professionally to guest concerns, resolving complaints effectively and escalating issues when appropriate.
- Empowers spa associates to deliver exceptional guest experiences by clearly communicating service expectations, standards, and decision‑making parameters.
- Observes associate service behaviors and performance, providing timely coaching, feedback, and recognition to drive continuous service improvement.
- Utilizes available training tools and resources to support associate development; assists with onboarding, conducts on‑the‑job training, and reinforces brand and service standards.
- Maintains consistent and transparent communication with spa associates to promote awareness of business objectives, operational changes, and performance expectations.
- Actively participates in associate recognition initiatives by celebrating achievements, publicly acknowledging team contributions, and fostering a culture of appreciation across all shifts.
- Adjusts staffing levels, schedules, and service coverage to meet fluctuating guest demand while aligning with labor productivity goals and budget guidelines.
- Assists the Spa Manager with scheduling, labor tracking, and reviewing associate time and attendance to ensure compliance with policies and wage regulations.
- Supports the implementation and adherence to cash control procedures, ensuring transactions are handled accurately and responsibly by all spa team members.
- Performs additional duties and reasonable requests as assigned by management, contributing flexibly to the overall success of the spa and resort operations.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
Essential Job Functions:
The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.
Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.
- Interacts with management, applicants, fellow Associates and/or guests.
- Ability to verbally communicate effectively with guests and coworkers
- Requires prolonged sitting or standing, mobility, bending and reaching.
- Ability to stand, walk, bend, and lift up to 50 lbs.
- Comfortable working in a serene, fragrance-rich environment with varying temperatures.
- Maintain a polished appearance in accordance with luxury brand standards.
- Ability to and comply with Policies and Procedures, Job Description, daily memorandums and other instructions.
- Prolonged periods of standing and/or walking
- Requires eye/hand coordination.
- Requires use of standard office equipment.
- Requires basic math, with the ability to distinguish letters, numbers and symbols.