Real Estate Operations Manager in Houston, Texas at Jones Group at eXp Realty

Fully Remote | $55,000–$65,000/year

This is a rare opportunity to step into the operational core of one of Orlando, Florida's highest-volume real estate teams — a team that has closed thousands of transactions, built a YouTube audience of 22,000+ relocation buyers, and is in an active growth phase.

As our Operations Manager, you are the connective tissue of everything we do. You are the first voice inbound leads hear, the person embedded in every initial consultation, the one who owns the transaction pipeline, and the operator who helps us build systems that scale.

This role is for someone who thrives in a fast-moving environment, thinks in systems, executes in the details, and takes real ownership. You will work directly with the lead agent, the agent team, and our VA and content operations. You are the hub that keeps everything moving.

If you have outgrown a pure TC role, want more responsibility without going back into production, and are looking for a team where your work directly drives growth — this was built for you.

$55,000 - $65,000 yearly

• Answer inbound buyer and seller calls five days a week — qualify leads, gather key details, and route them to the right agent based on buyer profile and price point
• Join the lead agent's initial consultations as an embedded operational partner — capture every commitment made and own all follow-through the moment the call ends
• Make real-time lead routing decisions in coordination with the lead agent — you know the team, the pipeline, and the client well enough to direct traffic confidently
• Quarterback 4–8 transactions monthly from contract to close — coordinate with title companies, lenders, inspectors, and all transaction stakeholders
• Manage all contract timelines and ensure every party is aligned, every deadline is met, and no detail is dropped
• Maintain proactive client communication through the full transaction lifecycle — pre-contract, under contract, post-close, and ongoing relationship
• Identify operational bottlenecks and build SOPs — you are not just working in the system, you are improving it
• Coordinate daily across the lead agent, agent team, VA team, and content operation — you are the operational hub, everything routes through
• Manage the CRM (Follow Up Boss) — lead tagging, pipeline updates, task compliance, and weekly reporting
• Support the administrative team with task delegation and execution oversight — nothing falls through the cracks on your watch

• Required Experience
• 100+ transactions coordinated in a TC or real estate operations role within the last two years
• Experience in a real estate team, brokerage, or high-volume operations environment
• Familiarity with Florida real estate contracts and MLS platforms preferred — willingness to learn required.
• Active daily use of AI tools — this is non-negotiable on our team
• Demonstrated ability to manage email, text, Slack, and phone simultaneously without losing accuracy or speed
• Strong phone presence — you are comfortable being the first voice clients and leads hear

Technical Requirements

• Dual-monitor home setup or equivalent large-screen configuration
• Mac or Windows — fast, fluent, and comfortable on a keyboard
• Experience with Follow Up Boss, Dotloop, or similar transaction/CRM platforms preferred
• Quick learner on new platforms — we adopt tools fast and expect the same

Mindset Soft Skills

• Detail-oriented and organized — you catch what others miss, and nothing leaves your hands incomplete
• Proactive problem solver — you identify the bottleneck before it becomes a fire
• Team-first mentality — your job is to make the lead agent and agents more effective
• Comfortable with ambiguity — willing to wear multiple hats while the team scales
• Calm under volume — a busy pipeline energizes you rather than overwhelms you
• Tech-forward mindset — you are always looking for a better, faster way to do the work

To apply: Complete all WizeHire screening questions — incomplete applications will not be reviewed. In your application, tell us: what AI tools you use daily and how they make you better at your job.

As a team, we like to have fun. We spend nearly as much time with work family as we do with our relatives, so we believe in having a good time, having camaraderie, and making memories here as well. We do like to work hard and do good work. We like to show pride in what we do. We believe we owe the customer timely and competent communication at all times. We believe that we will never stop growing. This is who we are.

About Our Team Leader

Jared Jones is known as the digital "Mayor of Orlando" in the real estate community.

• 22,000+ YouTube subscribers + over 20,000 followers on FB and IG
• Featured in Time Magazine and CNBC
• Ranked #8 among eXp agents in Florida last year
• 3,600+ homes sold over 20+ years
• Relocation specialist serving buyers from across the country