Dispatcher/Field Coordinator in Tampa, Florida at BANKO OVERHEAD DOORS LLC

About Banko Overhead DoorsBanko Overhead Doors is a trusted leader in garage door service, repair, and installation. We are known for delivering professional, reliable service and a high-quality customer experience from the first phone call through job completion.

We are looking for a highly organized and proactive Dispatcher / Field Coordinator to help manage daily service scheduling, support field technicians, and keep our operations running smoothly.

About the RoleThe Dispatcher / Field Coordinator plays a key role in the daily success of our service operation. This person is responsible for managing the service board, assigning calls efficiently, supporting the Customer Service team, and helping ensure the right technician is sent to the right call at the right time.

This is a fast-paced, in-office role that requires strong communication, quick decision-making, attention to detail, and the ability to stay calm under pressure.

Responsibilities

Manage and optimize the daily service schedule to maximize technician availability and productivity

Assign service calls based on technician skill set, location, availability, and job needs

Monitor real-time schedule changes and adjust routes as needed

Communicate with technicians throughout the day regarding job updates, route changes, and scheduling needs

Partner closely with Customer Service Representatives to ensure a smooth handoff from booking to dispatch

Support inbound call flow during high-volume periods

Identify and resolve scheduling gaps, delays, or inefficiencies

Help reduce cancellations, reschedules, and technician downtime

Maintain strong communication with office staff, field teams, and leadership

Assist with process improvements that support better customer service and operational efficiency

Qualifications

Previous dispatching, scheduling, call center, or customer service experience preferred

Experience in home services, garage doors, HVAC, plumbing, electrical, or similar field service industries is a plus

Strong multitasking and problem-solving skills

Ability to make quick decisions in a fast-paced environment

Excellent verbal and written communication skills

Strong attention to detail and organizational skills

Comfortable working with technicians, office staff, and leadership

Ability to remain calm, professional, and focused under pressure

Experience with scheduling or dispatch software such as ServiceTitan, SouthWare, or similar platforms is a plus

What Makes You a Great Fit

You take ownership of your work and follow through

You are proactive and look for solutions before problems grow

You enjoy keeping schedules, people, and moving parts organized

You communicate clearly and professionally

You work well in a fast-paced, team-focused environment

You understand that great customer service starts with strong scheduling and communication

Why Join Banko Overhead Doors?

Full-time, stable schedule with daytime hours

Opportunity to play an important role in daily operations

Supportive, team-oriented work environment

Room for growth and continued development

Be part of a respected company in the home services industry

Apply TodayIf you are organized, dependable, and ready to help keep a busy service team running smoothly, we would love to hear from you.

Apply today to join Banko Overhead Doors as a Dispatcher / Field Coordinator.