Registrar - Patient Access at Baxter Health – Mountain Home, Arkansas

SUMMARY:

Under the direction of the Patient Access/Central Scheduling Manager, Main Registration Supervisor and/or ER Registration Supervisor, the Registrar is responsible and accountable for registering patients at all points of hospital admission. The Registrar may facilitate the date of service admission of patients into the Emergency Department (ED), Breast Imaging Center, Pre-Surgical Testing as well as Main Registration. The Registrar may also facilitate the pre-registration of all indicated patients via phone call registration prior to the date of service. The Registrar is responsible for ensuring that all regulatory and insurance specific documentation is presented to each patient for signature. The Registrar is responsible for verifying that, if indicated, medical necessity has been met. If medical necessity has not been met, the Registrar is responsible for the patient notification of all non-covered items and obtaining the patient’s signature on the Advanced Beneficiary Notice of Non-coverage (ABN). The Registrar is responsible for verifying benefits and eligibility as well as the calculation of the patient’s estimated responsibility and the notification of the responsibility to the patient. The Registrar is responsible for ensuring that all patient registration information is accurately verified 100% of the time.

JOB REQUIREMENTS

Education: High School Diploma or equivalent

Experience: 12 to 18 months related healthcare and/or customer service.

Other: Prefer applicant will have a working knowledge of medical terminology, ICD 10, CPT and HCPCS coding basics. Adaptability to multiple systems is essential.

Responsibilities:

1. Responsible and accountable for registering patients at all points of hospital admission.
2. Registrar may facilitate the date of service admission of patients into the Emergency Department (ED), Breast Imaging Center, Pre-Surgical Testing as well as Main Registration.
3. The registrar may also facilitate the pre-registration of all indicated patients via phone call registration prior to the date of service.
4. The Registrar is responsible for verifying that, if indicated, medical necessity has been met. If medical necessity has not been met, the Registrar is responsible for the patient notification of all non-covered items and obtaining the patient’s signature on the Advanced Beneficiary Notice of Non-coverage (ABN).
5. The Registrar is responsible for ensuring that all regulatory and insurance specific documentation is presented to each patient for signature.
6. The Registrar is responsible for verifying benefits and eligibility as well as the calculation of the patient’s estimated responsibility and the notification of the responsibility to the patient.
7. The Registrar is responsible for ensuring that all patient registration information is accurately verified on all patients.
8. The Registrar is responsible for asking and collecting payment (i.e, POS Collection) if payment is due, or advising patient of various payment options, if necessary.
9. Performs other related duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand and walk, bend, squat, and twist, and occasionally lift up to 20 pounds with proper body mechanics. Acuity to the five senses required. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment:

Office setting, within a hospital environment

Schedules range between 5:30AM and 6:00PM. Some have set schedules and some vary.