Desktop Technician - BIA at Wichita Tribal Enterprise – Albuquerque, New Mexico

Job Summary

Wichita Tribal Enterprises, A Quivera Enterprises subsidiary, is seeking a Desktop Technician III to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through installation, configuration, and troubleshooting of hardware and software. The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced environment.

NIST SP 800-53 Compliance Requirement: NIST SP 800-53 is a comprehensive, risk-based framework developed by the National Institute of Standards and Technology (NIST) to provide a catalog of security and privacy controls for federal information systems and critical infrastructure in the U.S. It helps organizations secure their systems, comply with FISMA regulations, and manage cybersecurity risks through technical, operational, and management controls. All personnel in this position are required to operate within this framework.

• Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners
• Install, configure, and troubleshoot hardware, operating systems, and software applications
• Support and maintain Microsoft operating systems and enterprise environments
• Diagnose and resolve network connectivity issues across local area networks (LAN), servers, and network switches
• Assist users with Microsoft Office Suite and Google Workspace (Gmail) applications
• Support specialized applications such as GIS, AutoCAD, or other business-critical systems
• Perform system imaging, software deployment, patching, and system upgrades
• Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements
• Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams
• Maintain compliance with organizational IT policies, security standards, and federal requirements
• Provide end-user training and guidance on systems, applications, and IT best practices
• Contribute to process improvements, knowledge base development, and standardization of support procedures

• US Citizenship required
• Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
• Minimum of 3 years of hands-on technical support experience in an IT environment
• Must have the ability to obtain and maintain the required federal suitability or background clearance
  • Experience supporting:
  • Desktop and laptop systems
  • Mobile devices
  • Printers and scanners
  • Local area networks (LAN), servers, and network switches
• Proficiency in installing and troubleshooting hardware and software
• Strong working knowledge of Microsoft Windows operating systems
• Experience with Microsoft Office Suite and Google Workspace (Gmail)
• Ability to work independently with minimal supervision
• Strong analytical, problem-solving, and customer service skills

Preferred Qualifications

• Experience supporting GIS, AutoCAD, or other specialized technical applications
• Familiarity with enterprise IT environments, ticketing systems, and remote support tools
• Knowledge of IT security practices and compliance standards (e.g., federal or regulated environments such as DOI)
• Experience supporting government or large enterprise environments
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience with system imaging tools, asset management systems, and software deployment solutions

Equal Employment Opportunity Statement

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Business. Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.