Desktop Technician - BIA in Albuquerque, New Mexico at Wichita Tribal Enterprise

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a Desktop Technician III to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through the installation, configuration, and troubleshooting of hardware and software.

The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced, mission-driven environment.

All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology, ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act. This includes adherence to technical, operational, and management security controls.

• Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners
• Install, configure, and troubleshoot hardware, operating systems, and software applications
• Support and maintain Microsoft Windows operating systems in enterprise environments
• Diagnose and resolve network connectivity issues across LANs, servers, and network switches

• Assist users with Microsoft Office Suite and Google Workspace (Gmail) applications
• Support specialized applications such as GIS, AutoCAD, and other business-critical systems
• Provide end-user training and guidance on systems, applications, and IT best practices

• Perform system imaging, software deployment, patching, and system upgrades
• Maintain system integrity and ensure compliance with enterprise standards

• Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements
• Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams
• Contribute to knowledge base development and process standardization

• Maintain compliance with organizational IT policies, security standards, and federal requirements
• Support continuous improvement initiatives across IT service delivery

• U.S. Citizenship required
• Must have the ability to obtain and maintain the required federal suitability or background clearance
• Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
• Minimum of 3 years of hands-on technical support experience in an IT environment

Technical Experience:

• Desktop and laptop systems
• Mobile devices
• Printers and scanners
• Local area networks (LAN), servers, and network switches

Core Skills:

• Proficiency in installing and troubleshooting hardware and software
• Strong working knowledge of Microsoft Windows operating systems
• Experience with Microsoft Office Suite and Google Workspace (Gmail)
• Ability to work independently with minimal supervision
• Strong analytical, problem-solving, and customer service skills

• Experience supporting GIS, AutoCAD, or other specialized technical applications
• Familiarity with enterprise IT environments, ticketing systems, and remote support tools
• Knowledge of IT security practices and compliance standards in federal or regulated environments (e.g., DOI)
• Experience supporting government or large enterprise environments
• Relevant certifications:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft certifications
• Experience with system imaging tools, asset management systems, and software deployment solutions

This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.

• Ability to lift up to 15 pounds (occasionally more)
• Visual acuity including close, distance, and color vision required
• Ability to communicate effectively in a professional office environment
• Occasional travel and extended hours may be required

This role may include work in field or mixed environments depending on assignment.

• Frequent walking, standing, climbing, and working on uneven terrain
• Ability to use ladders, scaffolding, and wear required PPE
• Ability to lift up to 50 pounds
• Ability to communicate effectively in active environments
• Travel and extended/irregular hours may be required

Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business.

Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.