Technical Specialist at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36127

Working Title:
Technical Specialist

Position Summary:
Anderson School of Management is currently inviting applications for a Student Technical Specialist to work with the Anderson Information Technology team. Anderson provides a wide range of IT services to students, faculty, and staff and the Student Technical Specialists are the front line of these services. We provide extensive on-the-job training and great advancement opportunities to support the education and professional development of our student employees. The ideal candidate will be able to work at least 15 hours per week and have availability to work during regular business hours, during the evening, and/or on Saturdays, depending on the need. Students do not always work evenings or Saturdays, but coverage may be needed depending on the semester and class assignment.

If you are motivated, hard-working and have an interest in expanding or developing your skills in the IT service field, we strongly encourage you to apply. We offer competitive wages and opportunities for pay increases as skills develop. Additionally, highly qualified graduate students who are selected for hire may be hired into an assistantship position and thus eligible for additional benefits. Many former Student Technical Specialists have transitioned into full-time IT roles within UNM or the private sector.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide front-line technical support at the STSC service desk, answering in-person questions, providing phone support, conducting remote support sessions, supporting the Anderson mobile initiative, troubleshooting issues, and working within the Anderson incident management system.
• Provide technical support across Anderson's buildings.
• Support classroom and lab technology, including projectors, instructional computers, and audiovisual systems.
• Assist with maintaining computer labs, including updates, reimaging, and equipment upkeep.
• Configure and repair devices such as desktops, laptops, printers, and tablets used by Anderson faculty, staff, and students.
• Respond to and document incidents in the UNM IT ticketing system (ServiceNow), ensuring timely and accurate communication.
• Support workshops, events, meetings, and training sessions by preparing technology and guiding users.
• Deliver one-on-one or small-group training on UNM and Anderson technologies.
• Assist with tracking and inventory of hardware, software, and supplies.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication and customer service skills.
• Strong problem-solving abilities and curiosity for learning new technologies.
• Familiarity with Windows operating systems and Microsoft 365 applications; basic macOS experience a plus.
• Ability to manage multiple tasks in a fast-paced support environment.
• Experience with or interest in Active Directory, device imaging, or enterprise management tools (SCCM, Intune) preferred.
• Ability to work independently and as part of a team.
• Skill in diagnosing and repairing computer hardware issues.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office work environment
• Appropriate office attire required
• Limited physical effort required (lifting up to 50 lbs)
• Limited exposure to physical risk

Campus:
Main - Albuquerque, NM

Department:
ASM Information Systems Management (224F)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$18.00 Hourly
Background Check Required:
No
For Best Consideration Date:
4/3/2026

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please attach the following documents to your application:

• Resume
• Cover letter

Minimum Qualifications: Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.