IT Support Tech 2 at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req35804

Working Title:
IT Support Tech 2

Position Grade:
10

Position Summary:
Responsible for supporting the daily IT functions for the Division of Continuum of Care in
the Department of Pediatrics, by providing training, technical assistance with computer issues within the CoC clinic and administration. You will be responsible for developing, managing and maintaining the CoC website. Upload brochures and training materials to the CoC website. Provide training in new systems, software, new and upcoming technology and UNM policies and procedures concerning IT management as they become available through UNM and HSLIC.

The duties for this position listed as follows:

Telehealth secure Zoom - Maintain, install and upgrade telehealth equipment. Install and maintain telehealth equipment. Prepare telehealth equipment for patient visits, trainings, and meetings. Assess and diagnose issues on site/off site locations. May need to assist via phone or virtual format to walk others through to resolve the issue.

Imaging - Will be required to image computers/laptops as needed. Training will be required via HSC-IT.

Website - Must have experience with UNM Cascade for maintaining, designing and updating CoC website as needed. Stay current on all UNM policies and procedures concerning university website usage. Assure that the information on the website is following the UNM/HSC policies and procedures; as well as the DOH contract stipulations by loading all presentations and training videos to the website.

In Person/Hybrid Trainings - Help to setup and prepare for all CoC trainings. Provide technical support and setup equipment for all trainings (i.e., sound system, projectors, laptops and PCs). Assist staff in the use and navigation of software used to prepare presentations i.e. publisher and power point presentations. Assist Videographers with training setup and provide assistance while training is in session.

See the Position Description for additional information.

Conditions of Employment:

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Campus:
Health Sciences Center (HSC) - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Pediatrics Continuum of Care (997K3)

Employment Type:
Staff

Staff Type:
Term - Part-Time
Term End Date:
6/30/2026

Status:
Non-Exempt

Pay:
Hourly: $19.56 - $26.58

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
2/20/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
A complete application will consist of current resume/UNMJobs application, cover letter and references. Please describe in your cover letter how you meet the preferred qualifications for the position. Include three references in your resume. The references must be professional references, preferably supervisors. Finalists should be prepared to provide official educational transcripts if selected for hire.Minimum Qualifications: High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications: IT Certification

Web designer experience

Experience with Incident Management/Tracking

Experience in providing excellent customer service and support

Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices

Experience researching, writing, editing, and publishing user-friendly documentation of technical services and subjects

Experience collaborating with technical teams to achieve outcomes that benefit end users and customers

Excellent communication and interpersonal skills

Maintain and update position IT manual