Service Manager at Accel Air Systems Inc – Santa Clara, California

Service Manager

Founded in 2003, Accel Air Systems is a leading provider of Heating, Ventilation, and Air Conditioning (HVAC) services to the San Francisco Bay Area Commercial Building Sector. The company is a mechanical contracting firm specializing in Maintenance, Service, Repair, Retrofit and Construction. Accel Air Systems provides the technical expertise to consistently support a broad range of facilities including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing facilities.

Responsibilities:

• Direct dispatch priorities and crew assignments; ensure timely communication to technicians and customers.
• Monitor work order lifecycle and resolve scheduling issues to maintain Service Level Agreement compliance.
• Monitor quality standards for troubleshooting, repairs, and execution.
• Verify technician certifications and enforce safe work practices (lockout/tagout, fall protection, etc.).
• Manage backlog/WIP health, margin protection, and invoice timeliness.
• Manage performance reviews, workload leveling, and training plans.
• Serve as escalation point for key accounts; resolve issues promptly.
• Use ERP/CMMS tools for scheduling, documentation, and analytics.

Benefits:

• Competitive Salary
• Medical, Dental, and Vision Insurance paid 100% for the Employee
• Additional Company Sponsored Benefits: Basic Employee Life Insurance, Long Term Disability Coverage, Employee Assistance Program
• Voluntary Benefits: Employee Life Insurance, Spouse Life Insurance, Child Life Insurance, Short Term Disability, Accident, Employee Critical Illness, Spouse Critical Illness, and Child Critical Illness.
• 401k Plan (including a 3% Company Match Contribution)
• Paid Vacation, Sick Time and Company Holidays
• Quarterly profit sharing when profits allow

Accel Air Systems is an Equal Employment Opportunity Employer. Accel Air Systems does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. For more information regarding our company wide privacy policy, you may go to - https://www.servicelogic.com/privacy-policy.

Requirements:

• 5–8+ years of service operations experience with 3+ years leading technicians/dispatch or service teams.
• Process oriented
• Solid written, verbal and customer service communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Proficiency in MS Office: Outlook, Word, and Excel
• College degree (preferred but not required)