PRG 3 Shift Leader at Dillas Quesadillas – Shreveport, Louisiana

Job Title: Shift Leader Department: Operations

Reports to: General Manager FMLA Group: Hourly

GENERAL SUMMARY:

The Shift Leader has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.

• Deliver The Goods! - On each shift you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!
• Use the Tools - leverage company provided materials to train, coach, and run high performing shifts
• Get Dirty - be a hands on working manager
• Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost and labor to name a few
• Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Lead, Manage, and Accountability:

• Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post shift meetings and align the Team with the goals!
• Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!
• Set Clear Expectations - Dene the standards with great training and be vocal about the expectations at Dillas. Be a great coach.
• Communication - Give feedback and seek feedback. We want to communicate really well and have an open door mentality when confronting issues.
• Follow up - Youve given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Lets root cause why and put a plan in place to succeed next time.

1. Youre a Big Dilla:

• Be a great coach - train Team on proper Dillas procedures on each shift
• Inspire - motivate Team to maximize their potential on each shift
• Appreciate - Respect your Team and treat others the way you want to be treated
• Acknowledge - Understand the Team made a choice to work with us. Thank them often.
• Award - Celebrate the successes! Recognize the Team for PRIMO performance!

1. Team and Customer Safety:

• Prioritize people - know that Team and Customer safety is our number one priority
• Rules - know the rules and ensure theyre followed by all

1. To Do's:

• Own your seat at the table - support and promote all programs and initiatives of your restaurant
• Stay organized - plan ahead and play your part to support your Leadership Team
• Do it Now - have an action based mentality and always go the extra mile
• Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!

CHARACTER TRAITS:

Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged. Ecient. Accountable. Striving. Focused. Organized. Productive. Professional.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Shift Leader to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.

• Must be 16 years of age or older
• Procient in a variety of technology systems
• On occasion, may be required to lift and carry, push or pull heavy objects up to fty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects