Fraud Specialist in Des Moines, Iowa at Bankers Trust Company

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Fraud Specialist supports the Bank’s fraud detection and mitigation controls to monitor and respond to internal and external fraud risks. Further, the Fraud Specialist supports the Financial Intelligence team, as needed.

Primary Functions and/or Responsibilities:

• Reviews and monitors the Bank’s Verafin alerts including the following:
  1. Conducts analysis and investigations by reviewing bank records and calling on account officers and customers to request additional information as needed
  2. Creates and manages fraud cases
  3. Elevates cases to Bank management and law enforcement, as necessary
  4. Assists in pulling quarterly reports and tracking case and loss statistics
• Reviews card alerts, detects patterns Indicating widespread card compromises, and assists with resolution including the following:
  1. Placing merchant blocks through the FIS Client Portal
  2. Reporting on impacted cards
  3. Collaborating with impacted business units to resolve timely and with minimal customer impact
• Monitors and responds to incoming internal inquiries:
  1. Triages tickets and assigns to appropriate team members
  2. Provides timely, accurate, and risk-based responses to inquiries/requests
  3. Escalates inquiries to management and consults additional business units when appropriate
  4. Assists in pulling monthly reports and tracking ticket related statistics
• Assists with various project implementations and provides general administrative support for the Bank's Fraud and Security Supervisor
• Performs other duties as assigned across the Financial Intelligence department

Education and/or Experience:

• High school diploma or GED preferred
• At least three years of retail or operational banking experience preferred

Specific Skills, Knowledge & Abilities:

• Familiarity with Verafin is preferred

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $23.50 - $27.50 (Annualized at 40 hours per week: $48,880 - $57,200)

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”