Detail Orientated Customer Service Representative, Sample Department in Wall Township, New Jersey at Garden State Tile Distributors

Concierge Customer Service starts here at Garden State Tile (Wall Township, NJ)

Garden State Tile, a premier luxury tile distributor since 1957, is looking for a proactive Customer Service Representative to join our dedicated corporate team in the Sample Department. In this role, you will be a key player in our sample logistics and sales support operations, ensuring our clients receive the concierge customer service and product information that define our brand.

Why Join Us?

• Base Salary: $21.00 – $22.00 per hour
• Schedule: Monday–Friday, 8:00 am – 5:00 pm (No Weekends!)
• Growth: Dedicated focus on your personal and professional development.
• Culture: Supportive, meticulous corporate environment with a focus on philanthropy, wellness, and team investment.
• Benefits: Comprehensive medical, dental, and vision, plus 401k/ROTH matching, company-paid life insurance, ID protection, and a competitive PTO schedule.

What You’ll Do:

• Manage Sample Logistics: Ensure effective, accurate, and timely customer service for all sample shipments to internal and external customers.
• Master Order Entry: Oversee the full order cycle, including generating purchase orders and adjusting price, cost, and quantities based on supplier confirmations.
• Empower Sales Teams: Communicate real-time status updates and tracking information to inside and outside sales representatives to ensure project success.
• Provide Expert Education: Cultivate in-depth knowledge of our full product offering to provide meaningful information and a high-standard experience for every guest.
• Support Operations: Assume various positions as directed to achieve daily output needs and adapt to the evolving demands of the tile industry.

Who You Are:

• A Technical Pro: Experienced in order entry systems with a proven ability to manage complex data and supplier confirmations.
• Detail-Oriented: A master of accuracy who takes pride in their surroundings and ensures every order meets expected standards.
• Communication-Focused: An expert at fostering professional relationships with team members, peers, and management through clear, effective correspondence.
• Team-Minded: Ready to be an adaptable "all-hands-on-deck" player who is open to new tasks as our company grows.

Ready to join the premier tile corporate sample team in New Jersey? Apply today.

Background checks will be conducted post job offer. All offers of employment at Garden State Tile are contingent upon clear results of a standard background check and only if the position is safety-sensitive or transportation related, for example equipment operator or driver; additional background searches including Drug Testing and Driving Records will be completed.

Garden State Tile is an equal opportunity employer and believes that to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocating for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.