Mortgage Underwriter at Greylock Federal Credit Union – Pittsfield, Massachusetts

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Underwriter leads the underwriting of residential mortgage loans and provides oversight of underwriting staff. This role evaluates complex loan files for creditworthiness, ensures compliance with lending policies and secondary market requirements, and supports high-quality member service through collaborative, accurate, and timely decision-making. The Senior Underwriter also contributes to interdepartmental process alignment and development of underwriting best practices.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.

Essential Functions & Responsibilities:

Underwrite residential mortgage loans by analyzing credit, income, assets, and collateral, applying sound judgment and adherence to secondary market guidelines (e.g., Fannie Mae) and internal policies.

Document underwriting decisions thoroughly, including exceptions, and ensure loan files are audit-ready and aligned with Credit Union lending procedures.

Communicate with loan officers, processors, and members to resolve application questions or provide alternative financing solutions when loans are denied or adjusted.

Conduct second reviews or co-signatures for underwriters with limited authority and assist with complex file escalations.

Run and interpret Desktop Underwriter (DU), manage Mortgage Insurance (MI) reviews, and verify system-of-record consistency with MI certificates and approval conditions.

Maintain knowledge of industry trends, underwriting standards, and regulatory changes.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required

Performance Measurements:

Loan decisions are accurate, well-documented, and compliant with regulatory and policy standards.Underwriting turnaround times support member service goals and internal benchmarks.Member and internal team feedback reflects professional and solutions-oriented communication.File quality and exception documentation meet internal audit and secondary market requirements.Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: Minimum 3+ years in lending or mortgage underwriting preferred.

Education: Associate’s degree or equivalent through specialized coursework and training.

Interpersonal Skills: Strong judgment, communication, and leadership abilities; capable of providing coaching and cross-functional collaboration.

Technical/Other Skills: Proficient in Microsoft Office Suite and loan origination systems. Ability to analyze complex income tax returns and apply credit risk evaluation methods.

Key Competencies:

Communication

Attention to Detail

Analytical/Critical Thinking

Additional Competencies:

Decision Making

Coaching & Mentoring

Problem Solving

Physical Requirements:

Must be able to remain in a stationary position for extended periods and operate standard office equipment. Some file handling or movement may be required.

Work Environment:

Office-based or hybrid setting with frequent cross-functional coordination. Member-facing communication as needed.

Salary Range:

The salary range for this role is $25.21 to $32.77 per hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Where's a great place to work and grow your career with a competitive benefits package to complement it? Greylock’s health benefits, independently benchmarked, are largely market leading. We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.