Senior Commercial Operations Manager in Belcamp, Maryland at TILLEY DISTRIBUTION INC

Business Segment: Oil & Lubricants
Reports To: Sales Director
Location: Belcamp, MD
Title: Senior Commercial Operations Manager
Budget: 75K - $97K
Bonus eligibility: 15%

Position Overview

The Senior Commercial Operations Manager in the Oil & Lubricants market segment reports directly to the O&L Market Segment Director and is a critical thought-partner and business leader. This position will partner across the organization to develop new strategies and bring those strategies to execution. This person will have functional responsibility and leadership for pricing and purchasing and will manage the customer service team.

This role will ensure pricing, demand, and supply is translated into informed decisions and executable plans. The role will design structure, insight, and accountability across the end-to-end order-to-fulfillment process. The ideal candidate brings strong business acumen, analytical rigor, and operational judgment, combined with the ability to influence and drive change in a fast-paced, evolving environment.

Core Responsibilities

Inventory & Operations Planning Leadership

• Own and lead the Oil & Lubricants pricing and purchasing processes, aligning demand signals, inventory positioning, purchasing plans, and operational capacity
• Consolidate customer demand inputs from Sales and Customer Service into a clear, prioritized operating plan
• Balance customer commitments with inventory availability, production constraints, and logistics capacity
• Serve as the central point of coordination when exceptions arise (shortages, delays, pricing changes, vendor issues)

Pricing & Commercial Support

• Establish structure and governance around pricing decisions in an environment of frequent price changes
• Translate supplier/vendor price movements into customer-facing pricing strategies in partnership with Sales
• Reduce manual, ad hoc pricing dependency on individuals by building repeatable pricing logic and tools
• Provide analytical pricing support to Sales, including margin visibility and scenario analysis

Purchasing & Supply Coordination

• Initiate formal purchasing discipline, visibility, and forecasting for raw materials and finished goods
• Partner with operations and inventory stakeholders to ensure timely purchasing decisions
• Reduce bottlenecks and decision latency caused by unclear ownership or informal escalation paths
• Create transparency into vendor lead times, constraints, and risk exposure

Analytics, Reporting & Business Insight

• Partner with Finance to ensure alignment
• Develop and own KPIs and management dashboards, including but not limited to:
  • Forecast accuracy
  • Inventory turns and aging
  • Service levels / fill rates
  • Capacity utilization
  • Pricing and margin trends
• Translate complex operational data into concise, actionable insights for leadership

Process Improvement & Change Leadership

• Identify gaps, inefficiencies, and points of failure across the order-to-delivery lifecycle
• Act as a change agent, driving adoption of new processes, tools, and ways of working
• Champion higher-level thinking, continuous improvement, and future-state capability building
• Explore and implement progressive tools (automation, advanced Excel, BI tools, AI-assisted analysis)

Required Qualifications

• Associate or bachelor’s degree; an equivalent combination of education and experience may be considered
• 5–8+ years in business operations, supply chain, purchasing, customer service or commercial planning roles
• Demonstrated ability to operate at both strategic and tactical levels
• Strong analytical capability; advanced proficiency in Excel and business analytics tools
• Proven experience influencing cross-functional teams without direct authority
• Comfort operating in ambiguity and building structure where none exists

Preferred Qualifications

• Experience in commodities, oils, chemicals, lubricants, or price-volatile environments
• Exposure to ERP systems, forecasting tools, or BI platforms
• Forward-looking mindset with interest in automation and AI-enabled decision support

Success in This Role Looks Like

• Improved visibility into demand, inventory, and capacity
• Faster, clearer pricing and purchasing decisions
• Stronger cross-functional alignment
• A scalable Oil & Lubricants operation positioned for growth