Controls Operations Service Manager at Engineered Cooling Services – Pensacola, Florida

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company, is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Position Description

As a Controls Operations Service Manager, you will be responsible for leading a passionate team to deliver exceptional customer service by meeting clients’ needs and commitments. Controls Service Managers are responsible for the profitable execution of assigned maintenance and project deliverables with a strong focus on client retention.

Controls Service Managers manage the financial health of their business unit by maintaining an effective balance between customer satisfaction and project financial results. They manage staff performance, streamline processes, analyze data, and manage the business to achieve organizational goals. They act as a critical link between customer support, field services, and company leadership. The manager will also adhere to all company safety standards, as well as following consistent and repeatable management procedures and processes.

Key Responsibilities

• Operational Efficiency: Streamline service processes, implement best practices, and optimize workflow to improve productivity.
• Team Leadership: Recruit, train, mentor, and evaluate staff performance while ensuring a safe and motivating work environment.
• Customer Satisfaction: Handle complex technical issues, resolve complaints, and monitor key performance indicators (KPIs) to maintain high service standards.
• Strategic Planning: Collaborate with upper management to develop business goals, and coordinate with vendors or external partners.

Workplace Values

The team member will be expected to operate in line with our core values which are:

· Community

· Excellence

· Fairness

· Growth

· Loyalty

Benefits

The following is a brief overview of the company’s benefits program:

· Major health and dental insurance

· Life insurance

· Long term disability

· 401K with company match

· Paid sick, vacation and holidays (8)

· Professional training and industry certification

· Referral incentives

· Continuing education reimbursement

The following qualifications along with individuals’ previous work experience will be considered by the company when evaluating applicants:

· Minimum of (5) years’ service management experience in DDC controls

· Bachelor’s degree in business management, or a related field (preferred)

· Proven experience in service operations, customer support, or similar managerial roles

· Professional image, Strong Team Management, and Interpersonal Skills

· Ability to analyze data and KPIs to drive improvements

· Excellent logistics, communication and management skills

· Valid driver’s license with clean driving record