General Manager in Ithaca, New York at ITH Hospitality

About the Role:

The General Manager will be responsible for overseeing all operational aspects of the hospitality establishment to ensure exceptional service delivery and financial performance. This role requires strategic leadership to drive sales growth, manage costs effectively, and optimize profitability through diligent P&L management. The General Manager will lead and inspire a diverse team, fostering a positive work environment that promotes high employee engagement and productivity. They will also develop and implement incentive programs to motivate staff and enhance overall operational efficiency. Ultimately, the General Manager will serve as the key decision-maker, ensuring that all departments align with corporate goals and deliver an outstanding guest experience.

Skills:

The General Manager will utilize people management skills daily to lead, motivate, and develop a diverse team, ensuring high performance and employee satisfaction. Project sales and corporate sales expertise will be critical in identifying new business opportunities and driving revenue growth through strategic client engagement. Cost control and food cost management skills will be applied to monitor expenses, optimize resource allocation, and maintain profitability. Proficiency in P&L management will enable the General Manager to analyze financial data, make informed decisions, and implement strategies that enhance financial outcomes. Additionally, designing and managing incentive programs will help align employee goals with organizational objectives, fostering a culture of excellence and accountability.

Pay Structure:

• Competitive annual salary offered based on experience, knowledge and ability to lead team independently.

Benefits:

• One week paid vacation, with additional time accrued if seasonal hours result in a surplus during peak season.
• Up to 56 hours of paid sick time at management pay rate; unused hours convert to additional paid vacation time.
• Affordable health and dental insurance available, with employer contributions.
• Ability to rotate weekends off in coordination with the management team to ensure peak coverage is successfully maintained.
• Eligible for 401(k) plan after one year of employment, with 100% employer match up to 4% of annual earnings.
• Additional unpaid time off available when planned in advance with the management team. Unpaid time will reduce the annual compensation guarantee on a pro rata basis.

Bonus Structure:

• Performance-based bonus tied to cost control targets, including food cost percentage and overall operational expense management.
• Incentive bonuses linked to achievement of sales goals, P&L objectives, and departmental performance metrics.
• Recognition rewards for measurable contributions to guest satisfaction, team development, and operational excellence.

Tools Provided:

• Cell phone (if needed)
• Laptop
• Use of any available company vehicle during working hours for transfers and catering activities

Minimum Qualifications:

• Minimum of 5 years of experience in a senior management role within the hospitality industry.
• Proven track record in people management and leading cross-functional teams.
• Demonstrated expertise in P&L management and cost control within a food and beverage environment.
• Strong knowledge of corporate sales strategies and project sales execution.

Preferred Qualifications:

• Experience managing incentive programs and employee engagement initiatives.
• Familiarity with advanced financial software and hospitality management systems.
• Certification in hospitality or food safety management.
• Experience working in multi-unit or large-scale hospitality operations.

Responsibilities:

• Lead and manage daily operations across all departments including food and beverage, sales, and guest services to ensure smooth and efficient functioning.
• Develop and execute strategic sales plans focusing on project sales and corporate sales to maximize revenue opportunities.
• Monitor and control food costs and overall operational expenses to maintain budgetary targets and improve profitability.
• Oversee P&L statements, analyze financial reports, and implement corrective actions to achieve financial objectives.
• Design and administer incentive programs that drive employee performance and align with organizational goals.
• Recruit, train, and mentor staff to build a skilled and motivated team capable of delivering exceptional hospitality services.
• Ensure compliance with health, safety, and regulatory standards within the hospitality environment.
• Collaborate with marketing and sales teams to enhance brand presence and customer engagement.