Registration Specialist at Mason Health – Shelton, Washington

Registration Specialist: This 1.0 FTE/Full-Time position is scheduled to work 8-HR variable shifts and is UFCW represented.

Compensation: Non-exempt, $21.19/HR - $34.20/HR

• Medical, Dental & Vision Insurance – With employer paid premiums for full-time employees
• Mental Health & Wellness Resources – Access to our Employee Assistance Program (EAP), Talkspace, and the Calm App.
• Life Insurance
• Short & Long-Term Disability Insurance

• Retirement/Deferred Compensation Plans – Mason Health contributes 8% of your compensation every pay period when you contribute at least 5%.
• Flexible Spending Account (FSA)
• Tuition Assistance Program
• Approved by the Health Resources and Services Administration (HRSA) for student loan repayment programs.

• Generous Paid Time Off (PTO) – Accrue up to 8 hours of PTO every bi-weekly pay period, starting with 5 weeks of PTO and increasing to 7+ weeks after 3 years.

• Employee Referral Program – Earn up to $7,500 depending on the role.

PNW Living:

• Nestled in the heart of the Pacific Northwest – Shelton offers the perfect balance of work and lifestyle, with access to top outdoor recreation, local dining, and unique attractions. Located near Olympic National Park and Puget Sound, it’s a gateway to adventure, surrounded by lush evergreen forests, crisp mountain air, and serene waters.

Job Summary:
The Registration Specialist coordinates services for patient registration including: greeting patients, collecting demographic data and insurance information, collecting co-pays and communicating with other departments. Provides a “Patients First” experience and supports a positive workplace by maintaining an upbeat and professional work environment while completing all assigned tasks in a timely and accurate manner.

Job Specific Duties & Responsibilities:

1. Greets patients and other visitors in a polite, prompt and helpful manner. Responds to requests and provides assistance including any necessary information, instructions, or directions.
2. Registers new and established patients by completing the initial entry of all patient information into the hospital/clinic computer systems. Updates patient insurance information and demographics, collects and records co-payments, provides necessary forms for completion, obtains required signatures, and communicates the appropriate information.
3. Answers phones in a pleasant manner, assists with callers’ needs in an appropriate and timely manner.
4. Completes tasks in accordance with department standards for quality, accuracy and timeliness.
5. Demonstrates respect for patients, families and co-workers, regardless of gender, race, socioeconomic status, etc., as evidenced by courteous service to all.
6. Coordinates work activities and services within the team and with other departments.
7. Follows work procedures, policies, and regulations; actively participates in quality and process improvement activities, development/training activities, and staff meetings.
8. Maintains work and waiting areas in a clean and orderly condition.
9. Other duties as assigned.

Required Education and Experience:

1. High school diploma or equivalent.
2. Two (2) years of customer service and clerical experience.
3. Patient registration and/or health care experience preferred.

Required Knowledge, Skills and Abilities:

1. Ability to communicate clearly in person and on the phone and to establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
2. Intermediate-level computer skills to include keyboarding and knowledge of current computer applications.
3. Adaptability: ability to learn, understand, and navigate work processes, terminology, and computer software systems.
4. Ability to read, understand and interpret information from a variety of sources and to understand and follow moderately complex instructions.
5. Ability to perform basic math functions.
6. Customer service, teamwork and collaboration skills; ability to work effectively with patients and co-workers in a team environment.
7. Ability to organize and prioritize work tasks effectively.
8. Able to solve practical problems, interpret and understand moderately complex multiple step instructions provided verbally or in writing, and express or exchange ideas by means of the spoken word.

Mason Health practices equal employment opportunity towards all workforce members and applicants for employment. Mason Health does not engage in or tolerate any discrimination in the workplace prohibited by applicable local, state, or federal law. Specifically, no workforce member will be discriminated against on the basis of their race, color, sex/gender (including pregnancy), sexual orientation, religion/creed, age, disability, marital or veteran status, national origin, genetic information, or any other characteristic protected by applicable state or federal law.