Assistant Service Manager at Acts Fleet Maintenance – Knoxville, Tennessee

Assistant Service Manager – Fleet Maintenance
Location: Knoxville, TN
Full-Time | $50,000+ base plus commission
Join a Company Built on Stability, Growth, and Excellence
Founded in 1989, Acts Fleet Maintenance has earned a trusted reputation for delivering high-quality service in the transportation industry. With decades of success and continued expansion, we’re seeking a motivated manager to help lead branch operations and deliver exceptional customer service in a fast-paced environment.
This is a great opportunity for someone with automotive or fleet service experience who enjoys managing people, processes, and customer relationships.
What We Do

• Preventive Maintenance (PM) Inspections
• DOT Inspections
• Mechanical Repairs
• Tire Services
• Comprehensive fleet maintenance solutions

What You’ll Do

• Serve as the primary point of contact between customers, technicians, and internal teams
• Schedule service appointments and follow up on customer needs
• Maintain steady workflow and track vehicle service timelines
• Communicate clearly and proactively to ensure high customer satisfaction
• Support daily branch operations with a focus on efficiency and quality

What We’re Looking For
Experience

• Automotive or transportation industry background preferred
• Previous Service Advisor or Service Management experience a plus

Skills and Traits

• Strong verbal communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Comfortable with data entry, reporting, and scheduling systems
• Dependable, punctual, and professional
• Positive, teachable attitude with problem-solving ability

Why Join Acts Fleet Maintenance?

• Over 30 years of industry stability and growth
• Supportive team environment where your work makes a real impact
• Opportunities for advancement within a respected company
• Competitive pay: $50,000+ base salary plus commission

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off