Manager, Operations Programs at FASTENER DISTRIBUTION HOLDINGS LLC. – Wake Forest, North Carolina

FDH is a leading global distributor of aerospace parts and materials to the OEM and Aftermarket segments. Our business is built on relationships with key suppliers and focused on providing exceptional customer service.

The Manager, Operations is responsible for all aspects of shipping and receiving, inventory management, facility welfare including, but not limited to, personnel, estimates, productivity, costs, budgets, schedules, and facilities. This includes coordination between other departments within the company as well as vendors and customers to meet the company’s goals and objectives. Always work to assure all disciplines within the company deliver excellent service and quality to the customer.

Responsibilities:

• Lead and oversee day-to-day operational activities across multiple sites in Europe
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness
• Collaborate with cross-functional teams to optimize supply chain processes and workflows
• Implement best practices to streamline logistics, inventory management, and distribution
• Lead a high-performing operations team
• Foster a collaborative and results-driven culture, ensuring team members are aligned with company goals
• Define and track key performance indicators (KPIs) to measure operational performance
• Implement data-driven strategies to improve overall operational excellence
• Ensure all operations comply with relevant regulations and industry standards
• Implement quality assurance programs to maintain high product and service standards
• Collaborate with customer service teams to ensure timely and accurate order fulfillment
• Address customer concerns and implement solutions to enhance customer satisfaction
• Contribute to the development and execution of strategic plans for the European operations
• Provide insights and recommendations for business growth and expansion
• Provide training and support to the sales team regarding customer programs

Education and Experience:

• Bachelor’s degree in Operations Management, Business Administration, or a related field. Master’s degree is a plus
• Proven experience in operations management within the supply chain industry, preferably on a global scale

Key Competencies:

• Strong understanding of aerospace products and industry regulations
• Strong leadership skills with the ability to inspire and motivate teams
• In-depth knowledge of supply chain processes, logistics, and inventory management
• Demonstrated experience in implementing process improvements and driving operational excellence

• Excellent communication and interpersonal skills
• Familiarity with regulatory requirements in the European market
• Strategic thinking and problem-solving skills
• Ability to travel as required

FDH is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.