Representative 1, Credit & Collections - Commercial in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Representative 1, Credit & Collections – Commercial in the United States.

This role focuses on managing commercial customer accounts with past-due balances while delivering a professional, customer-focused collections experience. You will engage with business clients through both inbound and outbound interactions to negotiate payment arrangements, resolve billing concerns, and support account retention. Operating in a high-volume, fast-paced environment, you will balance financial objectives with strong customer service and relationship management. The position requires clear communication, sound judgment, and the ability to apply structured collection policies in compliance with federal and state regulations. You will also leverage multiple systems to analyze accounts, process payments securely, and ensure accurate resolution of customer issues. This is a performance-driven role where professionalism, empathy, and results-oriented execution are essential to success.

• Review and manage delinquent commercial accounts, engaging customers to negotiate payment arrangements and resolve outstanding balances.
• Apply national credit and collections policies while ensuring compliance with federal, state, and local regulations.
• Utilize multiple systems and tools to research accounts, resolve billing issues, and ensure accurate customer communication.
• Explain billing processes, fees, prorations, and account details clearly to commercial customers.
• Process payments securely and establish compliant repayment or settlement arrangements.
• Execute account escalation and disconnect procedures when necessary, following established guidelines.
• Maintain high levels of professionalism and composure in a high-volume, fast-paced call environment.
• Protect customer and business data confidentiality while adhering to company standards and procedures.
• Meet or exceed established performance metrics related to collections, retention, and customer experience.

• High School Diploma or GED required.
• 0–2 years of experience in customer service, collections, billing, or a related field.
• Strong communication skills with the ability to handle difficult conversations professionally and effectively.
• Strong critical thinking, problem-solving, and negotiation abilities.
• Customer-focused mindset with the ability to balance business objectives and customer retention.
• Ability to work in a structured, policy-driven environment while adapting to high-volume workflows.
• Basic proficiency with computer systems and ability to learn multiple internal tools and platforms.
• Strong organizational skills, accountability, and attention to detail.
• Ability to work a flexible schedule Monday–Friday between 8am–8pm EST, with potential for evenings, weekends, or overtime as needed.
• Experience working in a remote environment is preferred.

• Competitive base pay of $15/hour.
• Eligibility for bonus or incentive compensation depending on role performance.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Financial protection benefits such as retirement savings options and additional support programs.
• Paid time off and holiday benefits.
• Flexible scheduling within defined operational hours.
• Remote work arrangement with structured support and training.
• Employee assistance and wellbeing programs supporting physical, emotional, and financial health.
• Inclusive and collaborative workplace culture focused on teamwork and customer experience.