Director, Operations in Grand Rapids, Michigan at Lew Thompson and Son Trucking

The Director, Operations oversees the management of execution, direction, coordination, and development of distribution services offered to each of our customer relationships. This includes developing and managing budgets, assisting in new business sales, and pricing, employee development, implementation and project management, system administration, warehouse management, and assistance in customer growth opportunities.

Responsibilities

• Establishes and manages key KPIs, internal and external, that can be measured and monitored to determine success.
• Identify and record performance measurements to align with customers’ goals and/or needs.
• ⁠Provide format for recording measurements and monitor as needed to reach goals.
• Add or remove goals challenging the operation to better serve the customer.
• Proactively managed customer objectives to achieve customer retention and produce opportunity for continued growth.
• Cultivate strong business relationships with customers by providing data supported analytics to direct clear understanding of current situation and drive information to support CI opportunities.
• Conduct current operational best practices reviews to assist in innovative development and CI.
• Assist with contract renewal and pricing.
• Manage employee talent pool and assist site managers with development/mentoring opportunities.
• Hold team accountable for execution of internal and external commitments.
• Review and interact with sales team to drive business unit growth.
• Responsible for Carrier procurement and Carrier Management
• Create a culture of continuous quality improvement and maintain reporting of improvement actions.
• Provide annual budget for management review.
• Monitor P&L monthly and make necessary adjustments to sustain profitability.
• Assist with the analytics, design, and implementation/onboarding of new accounts.
• Assist with implementation of productivity improvements (Six Sigma, 5S)

Knowledge, Skills, and Abilities

• Strong understanding of distribution services, automation, and value-added services.
• Good negotiation skills and contracting/procurement experience.
• Detail oriented with strong multi-tasking skills, ability to handle multiple projects concurrently.
• Self-motivated with strong time management skills
• Advanced knowledge of MS Office: WMS, LMS, Excel, Word, Power Point, Access

Education/Experience

• B.A. or equivalent related experience in Business Administration, Public Administration, Finance or Logistics
• Minimum 5 years of related experience, with at least 2-3 years in a Corporate Office setting
• Demonstrated management and leadership experience.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $92,003.00-$106,953.44
• Full Pay Range: $92,003.00-$153,509.00
• Pay Grade: 13
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor