HVAC Dispatcher in Mesa, Arizona at AIR & WATER MECHANICAL SERVICES, LLC

We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team. The HVAC Dispatcher plays a critical role in coordinating service calls, scheduling technicians, communicating with customers, and ensuring efficient daily operations. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and committed to delivering excellent customer service.

• Schedule and dispatch HVAC service technicians for maintenance, repair, and installation appointments.
• Monitor technician routes and workloads to maximize efficiency and productivity.
• Communicate with customers regarding appointment scheduling, arrival times, and service updates.
• Handle incoming calls, emails, and service requests in a professional and courteous manner.
• Coordinate emergency service calls and prioritize urgent customer needs.
• Maintain accurate records of appointments, work orders, technician availability, and customer information.
• Track job progress and make schedule adjustments as needed throughout the day.
• Support technicians by providing job details, customer information, and necessary documentation.
• Follow up with customers to confirm appointments and ensure satisfaction.
• Assist with administrative tasks and reporting as required.
• Utilize ServiceTitan CRM software to schedule appointments, dispatch technicians, update customer records, manage work orders, track job progress, and maintain accurate service documentation.