Outbound Bilingual Customer Service Agent in Phoenix, Arizona at Valor Global

Job description:

Must be bilingual in Spanish and English (speaking, reading, and writing).

Bilingual fluency assessment required during interviews.

Seeking customer-focused call center representatives to schedule medical appointments.

Responsibilities:

Make outbound calls to Medicare-eligible members to schedule medical appointments

Use approved scripts, answer questions, and address objections professionally

Maintain a respectful, professional tone with members, providers, and internal teams

Meet daily productivity and appointment-setting goals

Follow HIPAA, privacy, and security guidelines at all times

Qualifications:

High school diploma or equivalent

Call center, healthcare scheduling, or outbound calling experience preferred

Strong verbal communication and customer service skills

Comfort working a fixed daily schedule

Ability to navigate multiple systems while on calls

What We’re Looking For:

Empathetic, patient-centered, and professional

Resilient and comfortable handling objections

Clear, confident, and adaptable communicator

Goal-oriented, dependable, and service-driven

Employment Conditions:

Employment is contingent on passing a background check

Training agreement must be signed on day 1 and requires perfect attendance

No time off for the first 90 days

Benefits:

Health, dental, vision, and life insurance

401(k) matching

Employee assistance and referral programs

Technical Requirements:

Minimum internet speed of 50/10 Mbps (100/10 preferred)

No mobile or 5G internet; connection must be from a major provider

Jitter must be 15ms or lower and candidates may be asked to complete a speed test

Basic Windows and browser navigation skills required

Equipment provided by Valor Global on a loan basis

You will need to buy your own USB headset and Webcam.