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Customer Service Representative Logistics Fre in Hart, Michigan at Peterson Farms Inc

NewJob Function: Customer Service
Peterson Farms Inc
Hart, Michigan, 49420, United States
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Job Description

Primary responsibility is acting as a liaison between customers and our company; while performing duties assisting with order entry, invoicing, account questions, production data entry, invoicing, billing, schedule delivery appointments, logistics, and other queries.

RESPONSIBILITIES AND RESULTS

  • Create warehouse releases and send them to OCFS.
  • Enter loads onto JVC sheet.
  • Enter orders onto appointment sheet.
  • Build dry loads
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
  • General support to Accounts Receivable Specialist(s) such as processing invoices and assisting with invoice collections.
  • Communicate with Sales Manager(s) and Customers pertaining to account questions.
  • Accurately enter data from production into inventory software.
  • Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
  • Work with Customer Service Manager to ensure proper customer service is being delivered.
  • Additional duties as assigned.

QUALIFICATIONS

Education:

  • High school diploma or equivalent preferred

Skills and Knowledge:

  • Proficient in Microsoft Excel.
  • Excellent communication skills.
  • Strong ability to multi-task.
  • Knowledge of temp controlled freight.
  • Knowledge of DOT e-log laws.
  • Good data entry skills.
  • Strong ability to quickly solve problems.
  • Teamwork skills for working with multiple departments.
  • Requirement to be on call during nights and weekends.

Supervisory Responsibilities

  • None

BEHAVIORAL REQUIREMENTS

As part of a team-based work environment, must be able to demonstrate the following Job Competencies:

Job Competencies

  • Team Orientation – Shows skill and ease at working in groups; works with others to achieve better results and forges close working relationships and alliances to get things done; is quick to cooperate versus expect others to bend to his/her wishes; supports joint ownership and shared recognition for results; recognizes advantages of group participation in planning and problem solving.
  • Develops Technical Competence – Seeks to stay abreast of new developments in core competencies and learn enough about related fields to apply knowledge effectively in business; enjoys learning and is intellectually curious; has strong desire to continuously improve knowledge, skills, and abilities; sees learning and knowledge as keys to building skills and abilities essential to job and career success.
  • Attention to Detail – Committed to exactness and precision in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at detail level; seeks to become expert in disciplines related to adopted career path to ensure quality and precision in work; takes pride in knowledge base and level of expertise.
  • Takes Personal Responsibility in Individual Contributor Role – Demonstrates attitude and commitment to take personal responsibility for results, even when in team environment with no authority over others; will step up to fill gaps so results can be assured; avoids excuses as explanations or defending/justifying negative but preventable outcomes.
  • Practical Intelligence – Absorbs new information quickly and is comfortable dealing with abstract concepts and relationships; relates new information to previously acquired knowledge to expand and refine frame of reference; enjoys learning and expanding breadth and depth of understanding on variety of subjects.
  • Reliability/Dependability – Responds to internal customer needs, questions, and concerns in accurate and timely manner. Follows through on commitments, assignments, and tasks; is at work when scheduled; takes timely breaks/lunches; uses work time wisely.
  • Safety Awareness – Demonstrates use of safe and proper work methods and follows established safety procedures. Reports and corrects working conditions that may increase risk factors for injury.
  • Good Manufacturing Practices/Food Safety – Demonstrates Good Manufacturing Practices and proper Food Safety procedures when performing daily job functions. Correctly wears required Personal Protective Equipment (PPE) in designated areas. Recognizes areas for GMP and Food Safety procedure improvements and shares ideas with leadership.
  • Respects Diversity – Respects the Company’s diverse workforce and behaves in a manner that does not cause harm to others based on age, race, ethnicity, gender, sexual orientation or religious believes.
  • Adaptability – Has ability to focus on the benefits of change and see it as positive; approaches change or newness in constructive, objective manner, views change as learning opportunity; able to deal with frequent change, delays, or unexpected events.
  • Positive Working Relationships – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; shares information and knowledge; demonstrates a high level of integrity and honesty.
  • Focus – Maintains focus on tasks and does not stray from job assignments.

ENVIRONMENT/PHYSICAL DEMANDS:

  • Noise level in work environment is moderate; Standard office setting.
  • Eye, hearing, hair nets, bump hats, lab coats may be required.

Job Location

Hart, Michigan, 49420, United States

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