Health Begins Now - Navigator in Temple Terrace, Florida at The Family Healthcare Foundation

LOCATION:
**This is a hybrid position and will require travel throughout Hillsborough County, with varying in-person work locations.**

SUMMARY:
The Health Begins Now Navigator provides benefits navigation for a designated group of Hillsborough County residents at clinical locations, community locations, and virtually. The Health Begins Now Program Manager provides day-to-day supervision of this position, with backup supervisory support from the Deputy Director when the Program Manager is unavailable. The Executive Director retains overall organizational oversight of the Health Begins Now program.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to):
● Provide navigation for social determinants of health needs at clinical settings, community locations, and virtually, as assigned.
● Maintain expertise in eligibility, enrollment, and program specifications for publicly funded healthcare plans.
● Conduct public education activities to raise awareness about the Family Healthcare Foundation’s services, the Hillsborough County Health Care Plan, Florida KidCare, the Health Insurance Marketplace, and Florida Medicaid.
● Provide appropriate referrals to all community members when necessary.
● Provide information in a manner that is culturally and linguistically appropriate to the population being served, including individuals with limited English proficiency.
● Ensure accessibility and usability of enrollment tools and functions for individuals with disabilities.
● Assist all community members, whether or not they are a member of the community to be served.

KNOWLEDGE AND EXPERIENCE REQUIRED:
● Education: High School Diploma required. Bachelor’s preferred.
● Experience: A minimum of five (5) years of experience working in social services and/or public health programming required, case management preferred.
● Current or prior certification as a Marketplace Navigator or Certified Application Counselor, preferred.
● Bilingual in Spanish is a plus.
● Ability to successfully pass a Level II background screening, required.
● Physical residence in Hillsborough County, strongly preferred.

REMOTE WORK REQUIREMENTS:
● A private, secure workspace for handling confidential client information while working remotely. ● Reliable high-speed internet sufficient for video-based client sessions.
● Use of only FHF-approved/issued devices and platforms for virtual client interactions; not personal accounts or unapproved video/chat apps.
● Baseline comfort with virtual meeting platforms (Zoom/Teams) and basic troubleshooting.

SKILLS REQUIRED:
● Practical knowledge and understanding of medical case management and/or social services and social determinants of health.
● Responsive and effective communicator, both verbally and in writing, with staff, volunteers, and FHF community members.
● Ability to work independently and exercise sound, independent judgment with minimal direct supervision.
● Strong organizational, planning, and time-management skills, with the ability to manage competing priorities and meet deadlines.
● Exceptional customer service skills.
● Ability to make sound decisions that support FHF’s mission and vision.
● Demonstrated proficiency with Microsoft Word, Excel, and Google Drive.

BEHAVIORS REQUIRED:
● Punctual and reliable.
● Customer-service oriented, with a positive and professional outlook.
● Highly motivated, with the ability to take initiative and follow direction.
● Discreet; handles highly sensitive or confidential information responsibly.
● Comfortable managing diverse, simultaneous tasks and working with diverse populations.
● Committed to lifelong learning and participation in required training sessions.
● Maintains strong professionalism in appearance and presentation.

PHYSICAL DEMANDS:
Light to moderate physical activity performing activities to include:
● Sitting, standing, and/or walking for extended periods.
● Ability to occasionally lift, carry, and move materials weighing up to 40 pounds, with or without reasonable accommodation.
● Working in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
● Working in an outdoor environment as needed for community engagement activities.
● Using manual dexterity sufficient to handle/reach items.
● Using close/distant/peripheral and depth perception.
● Regular travel using a personal vehicle is required. Mileage for work travel is reimbursable.

EQUAL OPPORTUNITY AND ACCOMMODATION:
Family Healthcare Foundation is committed to equal employment opportunity. Qualified applicants and employees are considered without regard to legally protected status. Reasonable accommodations are available for qualified individuals with disabilities.
No job description or policy of the Family Healthcare Foundation may be interpreted to allow any employee, volunteer, or representative to violate local, state, or federal law.