Legal Collections Representative - Toronto, ON (Hybrid) in Toronto, Ontario at Account Control Technology

Work Location: Toronto, Ontario - Hybrid

Compensation: $22-25/hour based on qualifications and relevant experience

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Please Note: Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations.

Company Office Location:

1100-325 Milner Ave Scarborough, Ontario

We are seeking a motivated and detail-oriented Legal Collector to join our team. The ideal candidate will be responsible for managing delinquent accounts, coordinating legal collection efforts, and maintaining compliance with all applicable laws and regulations.

• Manage a portfolio of delinquent accounts and pursue collection efforts.
• Review accounts for legal action and coordinate with attorneys, and third-party agencies.
• Negotiate payment arrangements and settlements with customers.
• Prepare and maintain accurate documentation, case notes, and legal records.
• Monitor judgments, garnishments, and bankruptcy filings.
• Ensure compliance with Collections and Debt Settlement Services Act, Provincial and Federal regulations, and company policies.
• Research and locate customers using skip-tracing tools and public records.
• Meet collection goals while maintaining professionalism and customer service standards.

• Previous collections, legal collections, or litigation support experience preferred.
• Strong negotiation, communication, and problem-solving skills.
• Ability to manage multiple accounts and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and collection management software.
• Knowledge of debt collection laws and legal processes is a plus.
• Various shifts are offered depending on the department evening shift for all departments availibility required
• High speed internet with ethernet cord connection (our system is not compatible with WIFI)
• Smart Phone with Microsoft Authenticator app to connect to VPN

TSICA