Service Technician I in San Jose, California at Prime Residential Property Management LP

About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Property Details: Domain has 444 units and is located in San Jose, CA

Schedule: Monday through Friday 9:00 am to 6:00 pm

Target Pay: $26.88 per hour

Role Overview: The Service Technician I is primarily responsible for maintaining the cleanliness and aesthetic appearance of the community, meeting our standards of excellence in cleanliness, appearance, safety, and functionality. This role plays a critical part in creating first impressions for residents and prospects. Responsibilities may include painting apartments, maintaining curb appeal, and portering/housekeeping tasks. Additionally, the role may involve completing basic resident service requests and ensuring vacant apartments are cleaned efficiently, as well as planning and coordinating resident-related activities.

Who You Are:

• Knowledgeable of property grounds maintenance standards.
• Strong attention to and keen eye for aesthetic details and cleanliness.
• Proficient in responding courteously to questions and requests and staying calm when addressing and resolving customer problems.
• A professional who can work independently and collaboratively.

Key Responsibilities:

• Inspect the property throughout the day to remove litter, debris, and pet droppings, ensuring all common areas and amenities are neat and free of litter.
• Regularly perform detail cleaning of the property, including power washing as required, raking, sweeping, and shoveling when necessary, and using a blower to keep sidewalks and walking areas clear of loose grass and brush.
• Check, clean, and replace exterior lighting on a regular basis.
• Remove trash and any remaining items in vacant apartments prior to starting the make-ready process.
• Complete assigned minor and routine service requests as requested by the Service Manager and assist in the make-ready process (e.g., repair and replace windows, screens, and sliding doors).
• Perform work area clean-up and safety-related duties.
• Stock and pick up tools, parts, inventory, and needed equipment. Demonstrate customer service skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Maintain open communication with the Service Manager and ensure they are immediately informed of any potential issues.
• Assist in resolving emergency situations (e.g., floods, fires, back-ups). Identify areas for improvement and offer suggestions to improve efficiency and productivity.
• Maintain proper work area conditions per company policies and procedures.
• Oversee the planning, supervision, and successful completion of resident activities that consider the individual and collective interests, needs, and safety of the community’s residents. Examples might include fitness courses, movie nights, gardening, and civic speaker spotlights.

Physical Requirements:

• Ability to traverse property grounds, climb ladders, and work in confined spaces up to 25% of the time (bending/stooping/crawling).
• Lifting: Move up to 25 lbs independently, 50 lbs with assistance, and 75–150 lbs with material handling equipment.
• Ability to work indoors/outdoors in all weather conditions; occasional exposure to fumes/solvents.
• Perform repetitive motions (reaching/scrubbing) and operate tools with full finger dexterity.
• Mandatory on-call rotation for evenings, weekends, and holidays.

• 1+ years of related experience in residential property maintenance.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi-Family housing experience is preferred.

What We Offer:

At Prime Residential, we believe our people are our greatest investment. We’re proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

JOIN OUR TEAM: If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable.