Supervisor - Brokerage Regional Client Services in Reading, Pennsylvania at Fulton Bank

Requisition ID: 2026-23910
Category: Investment Services
# of Openings: 1
Position Type (Portal Searching): Full-Time
Muhlenberg
Berks
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid role located at our Muhlenberg, PA office location.

Hybrid schedule is 4 days in the office and 1 day work from home following a successful 90 day introductory period.

Core working hours will be 8 am - 5 pm, Monday through Friday.

Responsible for managing designated group of Client Services Associates. This includes general oversight of trade or order processing, account servicing, and appointment setting, preparation, and follow up.

Responsibilities

• Responsible for the oversight of daily activities for designated group of staff and ensuring they consistently demonstrate the care, listening, understanding, and delivery practices required for internal and external customers. Duties include working with manager to implement departmental operational initiatives that increase efficiencies and allow maximum time for sales staff to sell.
• Responsible for the interviewing and hiring of Client Services Associates in order to ensure sufficient staffing in region. Also responsible for training of Client Services Associates as well as conducting regular coaching sessions, writing and delivering performance reviews, and handling progressive discipline issues if needed.
• Responsible for building an environment within group of assigned staff that is conducive to teamwork and allows for customer and financial advisor coverage when staff are out of the office or away from desk.
• Responsible for maintaining organized and efficient satellite offices, which includes maintaining security and quality of all files and documents. Also, work with manager to produce favorable audit results for satellite offices.

Additional Responsibilities

• May be a back-up for tasks and duties needed for compliance and supervision responsibilities required by Broker/Dealer.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Business administration or finance. (Required)

Experience

3 or more years Brokerage. (Required)

3 or more years Supervision. (Preferred)

Certifications

Series 7 and Series 63; may have 63/65 combo or 66. (Required)

Must be able to be affiliated with our Broker Dealer. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.