Commercial Insurance Account Manager (Hybrid) in Erie, Pennsylvania at Loesel-Schaaf Insurance Agency

Grow Your Career with a Stable, Respected Agency

Join a 100+ year independent insurance agency known for long-term employee retention, strong client relationships, and a supportive, team-first culture. If you’re an experienced Account Manager looking for stability, growth, and flexibility—this is the opportunity for you.

About the Role:

We’re looking for a Commercial Lines Account Manager who thrives on building strong client relationships and delivering exceptional service. You’ll be the primary point of contact for commercial clients, handling day-to-day service needs while supporting renewals, policy servicing, and new business efforts.

Salary: $50,000–$100,000 (based on experience)

Why You’ll Love This Role

• Hybrid work eligibility
• Established book of business—no cold prospecting
• Supportive, collaborative team environment
• Long-tenured staff (many 15–25+ years)
• Growth and professional development opportunities

Key Responsibilities:

Client Service & Relationship Management

• Serve as the main contact for client requests and inquiries
• Handle policy changes, certificates, billing questions, claims reporting, and ID cards
• Provide coverage guidance and proactive service

Account Management

• Review policies for accuracy and completeness
• Identify and resolve discrepancies
• Maintain organized, compliant documentation

Marketing & New Business Support

• Assist with submissions and quoting
• Work with carriers to obtain proposals
• Support presentations and proposal development

Underwriting & Coverage Review

• Evaluate client risk exposures
• Recommend appropriate coverage solutions
• Collaborate with carriers on underwriting decisions

Billing & Processing

• Manage billing inquiries and follow-ups
• Process endorsements, renewals, and policy updates

Required:

• Active Property & Casualty Insurance License
• 2+ years of commercial or personal lines insurance experience
• Strong communication and customer service skills
• High attention to detail and organizational ability

Preferred:

• Commercial lines experience
• CISR designation (or in progress)
• Familiarity with underwriting and coverage analysis

Skills for Success:

• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication
• Self-motivated with a team-oriented mindset
• Working knowledge of insurance products and carrier markets

Tools You'll Use:

• Agency management systems
• Carrier portals and rating platforms
• Microsoft Outlook, Excel, and PDF tools

Benefits & Perks:

• Medical, Dental, Vision, Life, and Disability Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Voluntary benefits
• Fully funded retirement program
• Hybrid work schedule eligibility

About Us:

Loesel-Schaaf Insurance Agency, Inc. has been serving clients for over a century with integrity, expertise, and personalized service. We pride ourselves on a family-like culture, low turnover, and long-standing client relationships. When you join our team, you’re joining a place where people build careers—not just jobs.

Apply Today

If you’re looking for a role where your experience is valued and your growth is supported, we’d love to hear from you.

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.