Assistant Branch Manager - Donelson in Nashville, Tennessee at Old Hickory Credit Union

Join a Team that Treats You Like Family—and Works Together to Make a Positive Difference

At Old Hickory Credit Union, we’re more than just a financial institution – we’re a close-knit team that’s been serving our neighbors since 1934. We’re passionate about providing exceptional member service and building genuine connections with our members. For over 90 years, our employees have been the heart of everything we do, and we’re committed to helping them learn, grow, and succeed.

What’s great about working at OHCU:

• Competitive pay and a robust benefits package
• Paid on-the-job training to help you succeed starting day one
• Career growth opportunities within a stable, community-driven organization
• A welcoming workplace where your contributions truly matter

We’re currently looking for an outgoing, dependable, and service-focused Assistant Branch Manager to join our Donelson branch. In this full-time role, you'll support the Branch Manager in leading branch staff, delivering exceptional member service, and driving sales and service performance with the expectation of meeting or exceeding both branch and individual goals. If you’re ready to work with a team that values integrity, compassion, and community, we’d love to meet you!

Typical working hours: 7:50 AM - 4:00* PM Monday-Thursday, 7:50 AM - 5:00* PM Fridays

*plus time to wrap up and close, which varies by day

Responsibilities

• Demonstrate strong sales skills, including the ability to recognize cues, uncover unexpressed needs, and recommend appropriate products and services
• Identify and pursue current and prospective sales opportunities to support branch growth
• Process account transactions, loan applications, and new account openings with accuracy and professionalism
• Process teller transactions with the highest level of efficiency and attention to detail
• Perform other duties as required

Skills

• Excellent verbal and written communication skills, with the ability to build positive relationships with both employees and members
• Strong cash handling abilities, including accurate cash counting and daily balancing of a teller drawer
• Proven ability to meet or exceed sales targets and production goals
• Dependable, punctual and reliable
• Thrives in a fast-paced, team oriented environment and works well under pressure while maintaining accuracy and professionalism
• Demonstrates professionalism, integrity, and a strong customer service mindset when interacting with members and branch staff

Benefits

• Medical, Dental, Vision
• 401K with Company Match
• Life (company paid)
• Short Term Disability (company paid)
• Long Term Disability (company paid)
• AD&D (company paid)
• Telemedicine (company paid)
• Paid federal holidays
• Paid Time Off
• Birthday Time Off
• Tuition reimbursement

Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

• Bilingual (Spanish) is a plus
• Minimum 2 years cash handling experience
• Minimum 2 years customer service experience
• Previous management or supervisor experience in a financial institution setting strongly preferred
• Previous lending experience in a financial institution strongly preferred
• High school diploma or equivalent
• In addition to a background and credit check, candidates must be able to pass a drug screen
• Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.

*This position receives an hourly base rate and is eligible for additional unlimited, monthly incentive pay.*