Linen 5 in MADIGAN HOSPITAL, Washington at HHI SERVICES INC

Job Summary

The EVS Linen Supervisor provides advanced leadership and oversight for the Linen Department, ensuring safe, efficient, and high-quality linen distribution throughout the facility. This role combines operational supervision with administrative responsibilities, including scheduling, payroll, inventory control, and performance monitoring. The Linen Supervisor works closely with the Director of Environmental Services to maintain service excellence, compliance, and departmental efficiency.

Supervises: Linen I–V staff

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Primary Responsibilities

• Oversee all daily linen operations, including distribution, stocking, and cart rotation.

• Manage departmental scheduling, timekeeping, payroll approvals, and attendance tracking.

• Provide training, coaching, and development plans to strengthen staff skills and performance.

• Monitor key performance indicators, prepare departmental reports, and recommend process improvements.

• Conduct regular audits of linen inventory, usage, and quality; implement corrective actions when needed.

• Maintain records, logs, and documentation for compliance and audits.

• Ensure staff compliance with infection prevention, safety, and hospital policies.

• Address performance concerns, document incidents, and assist in corrective action in partnership with HR/management.

• Lead quality assurance inspections and continuous improvement initiatives.

• Respond to escalated service requests and emergencies, reprioritizing workflows as necessary.

• Apply strong time-management and decision-making skills to balance operations with administrative duties.

• Serve as a communication link between leadership, staff, and hospital departments to ensure linen needs are consistently met.

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Other Responsibilities

• Monitor and track linen inventory levels; coordinate with management to avoid shortages or surpluses.

• Participate in recruitment, onboarding, and evaluations of staff.

• Demonstrate professionalism, strong organizational skills, and exceptional customer service.

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Education / Certifications / Licenses

• Required: High school diploma or equivalent.

• Required: Valid driver’s license with a favorable driving record.

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Experience

• Required: Minimum 2 years of supervisory experience in linen services or healthcare logistics.

• Preferred: 5 years of leadership experience in healthcare logistics; industry certification preferred.

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Skills & Competencies

• Proven leadership and team supervision abilities.

• Strong decision-making skills under time-sensitive conditions.

• Excellent time management and organizational skills with the ability to balance multiple priorities.

• Strong verbal and written communication skills for direction, coaching, and collaboration.

• Advanced administrative skills in scheduling, recordkeeping, and reporting.

• Knowledge of infection prevention, safety practices, and healthcare linen standards.

• Proficiency in Microsoft Office and linen management software systems.