Loan Operations Quality Control Specialist in Baltimore, Maryland at CFG Bank

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6+ billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a “Best Place to Work” by the Baltimore Business Journal across multiple years, we’re intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career. Join us and experience what sets CFG Bank apart.

POSITION SUMMARY:
The Loan Quality Control Specialist is responsible for performing independent secondary reviews of commercial loan transactions and maintenance activities to ensure accuracy, completeness, and compliance with established Bank policies and procedures. This role serves as an important quality control function within Loan Operations by identifying discrepancies, documentation issues, and processing errors and partnering with team members to resolve exceptions.

The ideal candidate will have experience in commercial lending or loan operations, strong knowledge of loan documentation and servicing, and exceptional attention to detail.

This is an early-career opportunity for an individual with foundational experience in commercial banking, credit analysis, or underwriting who is interested in developing expertise in healthcare lending and portfolio management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Perform secondary quality control reviews of new commercial loan setup and system input to ensure accuracy and completeness.
• Review loan modifications, renewals, extensions, and other servicing transactions for accurate processing and documentation.
• Verify loan maintenance activities, including rate changes, payment schedules, coding updates, escrow changes, maturity dates, and other system updates.
• Review loan documentation and system information to identify discrepancies, missing information, and potential processing errors.
• Document and communicate quality control exceptions and work with appropriate team members to ensure timely resolution.
• Confirm completed corrections and follow up on outstanding exceptions as necessary.
• Assist in identifying recurring errors, trends, or process gaps and communicate findings to management.
• Maintain accurate records of quality control reviews, findings, and resolutions.
• Support adherence to established loan policies, procedures, and internal controls.
• Assist with internal audits, departmental reviews, and other quality control initiatives as needed.
• Partner with Loan Operations, Credit, Relationship Management, and other departments to resolve loan-related discrepancies.
• Assist with department projects and process improvements as assigned.

QUALIFICATIONS AND REQUIREMENTS:
• Strong attention to detail, analytical skills, and ability to maintain a high level of accuracy.
• Strong knowledge of commercial loan documentation, servicing, maintenance, and lending processes.
• Experience reviewing loan transactions and identifying documentation, system, or processing discrepancies.
• 2 to 4 years of banking experience, preferably in commercial lending, loan operations, loan servicing, or quality control.
• Basic understanding of finance and accounting principles.
• Strong organizational and time-management skills with the ability to manage multiple priorities independently.
• Effective written and verbal communication skills and ability to work collaboratively across departments.
• Proficiency in Microsoft Word and Excel with the ability to learn internal loan systems.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

WORK ENVIRONMENT: We offer a hybrid schedule, with 4 days in-office and 1 day remote after the initial 90-day period.

COMPENSATION DISCLOSURE:
In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $55,000 to $65,000 annually, plus discretionary performance-based bonus. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

BENEFITS AND ADDITIONAL COMPENSATION:
Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:
• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, wellness program and free on-site gym (for Baltimore-based employees)
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to ensuring a diverse and inclusive workplace, and all employment decisions are based on merit, qualifications, and business needs. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank..

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