Operations Coordinator in Durham, North Carolina at NeoGenomics Laboratories

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for an Operations Coordinator who wants to continue to learn in order to allow our company to grow. This is an onsite position in Durham, NC with a Monday - Friday, 10:00am - 6:30pm shift.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

As the Operations Coordinator you will provide comprehensive operational, workplace, and administrative support to ensure efficient site operations and an exceptional employee experience. You serves as a key partner to site leadership and cross-functional teams by coordinating facilities services, records management, workplace systems, vendor relationships, employee support activities, and administrative operations. The position requires strong organization, customer service, communication, and problem-solving skills while balancing multiple priorities in a fast-paced environment.

Responsibilities:

• Front desk liaison. Welcome and assist visitors, vendors, and contractors while ensuring compliance with site security protocols.
• Ensure facilities maintain a safe, clean, professional, and fully operational work environment.
• Coordinate conference room setups, catering, employee events, and workplace accommodations.
• Coordinate and facilitate site tours for internal visitors, customers, external partners, auditors, and other guests as required.
• Serve as the primary site contact for Executive Assistants and key stakeholders, coordinating meeting space, visitor logistics, vendor interactions, and on-site accommodations to ensure a professional and positive experience for executives, guests, vendors, and business partners.
• Coordinate the receipt, sorting, and distribution of U.S. postal mail, ensuring accurate routing of invoices, legal notices, government correspondence, and other time-sensitive documents to appropriate contacts and corporate offices.
• Control and monitor facility access and security procedures.
• Assist with planning, scheduling, and execution of meetings, leadership events, workshops, and site-wide activities.
• Monitor and replenish office, breakroom, and operational supplies.
• Configure and update workplace profiles, seating assignments, and space management records.
• Administer hoteling and workspace reservation systems.
• Manage workplace maps and space utilization data.
• Support site leadership meetings, capturing key metrics, action items, risks, and operational issues, and distributing meeting summaries to stakeholders and senior leadership.
• Produce, maintain, and distribute operational reports and dashboards by compiling data from multiple systems, databases, and business functions.

Experience, Educations and Qualifications:

• High school diploma required, Bachelor’s degree preferred
• A minimum of 3 years of administrative experience in a high-paced healthcare setting
• Demonstrated professionalism, discretion, and integrity when working with senior leaders, external stakeholders, and confidential information.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.

The Operations Coordinator provides comprehensive operational, workplace, and administrative support to ensure efficient site operations and an exceptional employee experience. This role serves as a key partner to site leadership and cross-functional teams by coordinating facilities services, records management, workplace systems, vendor relationships, employee support activities, and administrative operations. The position requires strong organization, customer service, communication, and problem-solving skills while balancing multiple priorities in a fast-paced environment.