Resident Wellness & Medical Transportation Specialist - Wilton in Gansevoort, New York at Church Aid Protestant Episcopal

At Home of the Good Shepherd, we’ve proudly served the Saratoga Springs community since 1870, delivering high-quality, compassionate care in a warm, home-like environment.

Licensed by the New York State Department of Health, we provide individualized services that support residents in staying active, engaged, and able to “age in place” with dignity. Our close-knit setting allows us to truly know each resident while offering skilled nursing care and professional support tailored to their needs.

As part of our team, you’ll join a collaborative, mission-driven organization where you can make a meaningful impact while growing your career across our communities in Saratoga, Malta, Wilton, and Moreau, NY.

Join our Senior Living Team in Saratoga County, NY

Home of the Good Shepherd provides exceptional assisted living, enhanced assisted living, and memory care services to residents at our senior living communities. As we grow, we’re seeking dedicated professionals who are passionate about enriching the lives of our residents. If you’re ready to make a difference, we’d love to hear from you! Please note: Home of the Good Shepherd does not sponsor U.S. work visas.

Job Description:

The Day Resident Wellness & Medical Transportation Specialist is a hybrid position responsible for providing direct resident care during care period and safe, reliable transportation and accompaniment for residents attending medical appointments. When no transportation is scheduled, between transports, or when transportation responsibilities conclude earlier than expected, the Specialist is expected to return to the community and assist with resident care, engagement and other appropriate Resident Wellness responsibilities.

This is not a transportation-only position. The employee remains a member of the Resident Wellness team throughout the workday.

RESIDENT CARE

During the care period, maintain an assigned resident care group appropriate to the employee's credential, training, resident acuity and available time before scheduled transportation.

Responsibilities may include:

• Personal care and hygiene
• Dressing and grooming
• Toileting and continence care
• Mobility and transfers within training and scope
• Assistance with morning routines
• Escorting residents to breakfast
• Meal assistance as assigned
• Making beds and supporting resident room organization
• Hydration
• Scheduled rounds
• Supporting resident independence
• Observing and reporting changes in condition
• Required documentation

The Specialist is responsible for communicating with Resident Wellness leadership before leaving the community regarding any incomplete care or resident concern requiring follow-up.

MEDICAL TRANSPORTATION

Provide safe, timely and professional transportation for residents to and from scheduled medical appointments and other authorized healthcare services.

Responsibilities include:

• Review the daily transportation schedule.
• Confirm appointment time, location and required departure time.
• Coordinate with Resident Wellness staff to ensure the resident is prepared for the appointment.
• Ensure appropriate paperwork and other required items accompany the resident.
• Assist residents safely into and out of the vehicle within training and scope.
• Properly secure residents and mobility equipment.
• Transport residents safely and professionally.
• Assist residents in entering and navigating medical offices as appropriate.
• Remain available during appointments when required.
• Return residents safely to the community.
• Communicate relevant appointment information or paperwork to the appropriate Resident Wellness staff.
• Document transportation as required.
• Immediately communicate delays, cancellations, resident concerns or transportation problems.

RESPONSIBILITIES BETWEEN TRANSPORTS

When transportation is not occurring, the Specialist remains part of the Resident Wellness staffing complement and may assist with:

• Toileting and scheduled rounds
• Meal assistance
• Hydration
• Resident escorts
• Light personal care
• Resident engagement
• Walking residents
• Supporting Life Enrichment participation
• Answering resident calls
• Room checks
• Resident-related laundry or linen needs
• Other appropriate Resident Wellness responsibilities

The Specialist should actively identify where assistance is needed rather than waiting for the next transportation assignment.

VEHICLE SAFETY & ACCOUNTABILITY

Complete required vehicle safety checks.

Maintain the transportation vehicle in a clean, organized and resident-ready condition.

Ensure appropriate fuel level. Immediately report warning lights, damage, mechanical concerns or safety issues. Follow all Home of the Good Shepherd vehicle, transportation and accident-reporting policies. Maintain a valid driver's license and meet all organizational requirements for authorized drivers. Never use a phone or other device while driving except as legally permitted through approved hands-free operation.

PERFORMANCE EXPECTATIONS

Success in this position includes:

• Resident care is completed reliably.
• Residents are prepared for appointments on time.
• Medical appointments are not missed because of preventable transportation issues.
• Residents are transported safely and treated with dignity.
• Transportation schedules are organized efficiently.
• Appointment paperwork reaches the appropriate team member.
• Changes in resident condition are communicated promptly.
• Downtime is productively used supporting residents and the community.
• The employee demonstrates flexibility, initiative and accountability.

Pay: Starting at $20.00/hour

Shifts:

5:00 am - 1:30 pm

1:00 pm - 9:00pm

Weekdays and every other weekend

• High school diploma or equivalent preferred.
• Previous experience in healthcare, personal care, senior living, assisted living, or long-term care preferred.
• Personal Care Aide certification preferred/required based on facility requirements.
• Valid driver's license and satisfactory driving record required for positions operating a facility vehicle.
• Ability to safely assist residents with mobility, transfers, and transportation.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Dependable, compassionate, patient, and service-oriented.
• Ability to maintain confidentiality and handle resident information appropriately.
• Must successfully complete required facility orientation and training.

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• AD&D
• Short-term Disability
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Employee Assistance Program