Case Manager in Phoenix, Arizona at Native American Connections
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Job Description
MISSION:
Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.
POSITION SUMMARY:
Under the direct supervision of the Clinical Supervisor, the Case Manager ensures coordination and continuity of care for all clients, provides skill training and development, completes intake assessment, facilitates groups, connects clients to community resources, and provides coordination of care.
RESPONSIBILITIES:
- Completes initial intake/assessments for new clients and completes all related paperwork in a timely manner.
- Assists with or facilitates health promotion, psychoeducational and skills training groups; provides individualized case management to Outpatient (Integrated Health) clients.
- Updates Treatment plans for clients, as needed.
- Completes clinical documentation on daily basis including but not limited to group and individual progress notes, intake and discharge documentation.
- Assists with development of individual and client cultural competencies.
- Provides support around addressing Social Determinants of Health needs including documentation of:
- Workforce development, helping with resumes, interviews as indicated by client need.
- Referrals for all necessary basic needs, supplies, i.e., medical appointment, eyeglasses, and other aids.
- Referral for services for housing, employment, job training, etc.
- Assist with transportation resources as needed.
- Assist in obtaining benefits such as with applications for food stamps, GA, AHCCCS.
- Assists in making community referrals and support.
- Assists clients in completing the housing interest form and VI-SPDAT
- Assists with coordination of care amongst treatment team and referral sources and multidisciplinary team, including Adult Recovery Team meetings.
- Provides coverage for Front Desk as needed.
- Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
- Completes duties using trauma informed care principles.
- Other duties as assigned.
CORE COMPETENCIES:
- Productivity
- Quality of Work
- Knowledge of the Job
- Professionalism
- Teamwork
- Initiative/Resourcefulness
- Work Efficiency
- Punctuality/Attendance
- Dependability
- Communication Skills
- Cultural Competence/Mission
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:
- Associates of Arts Degree in behavioral health field and two (2) years of experience in substance use or mental health treatment, or
- High school diploma or GED and 4 years’ experience
- Strong knowledge of community resources and referral sources
- Possess and maintain a valid Arizona driver’s license and
- Possess or able to obtain a Fingerprint Clearance Card
- CPR/First Aid Certificate within 90 days of hire
SKILLS REQUIREMENT:
- Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors
- Demonstrate excellent written and oral communication skills
- Excellent customer service skills
- Must demonstrate critical thinking, problem- solving and organizational and time management skills
- Proficiency in electronic health record systems
- Must be able to work well with others in a team approach
- Understand the dynamics of chemical dependency and demonstrate the ability to integrate the knowledge for practical application
- Must understand the recovery process of the chemically dependent individual
- Experience in working with the Native American population preferred
- Know the economic, educational and social problems of Native Americans
- MS Office proficiency
- Bilingual- Spanish desired
PHYSICAL DEMANDS:
- Able to sit, stand and walk with/ without accommodations.
NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.
8:00AM-5PM Mon-Friday