Dairy Team Lead | Annex in Toronto, Ontario at Summerhill Market

Dairy Supervisor
Annex Location

Summerhill Market
Employment: Full-Time

About the Role

Summerhill Market is looking for an experienced and motivated Dairy Supervisor to lead the daily operations of our Dairy Department. This is a hands-on leadership role focused on exceptional customer service, merchandising, ordering, inventory management, product freshness, vendor relationships, and developing a strong team.

The ideal candidate has grocery or dairy experience, takes ownership of their department, and understands how effective ordering, inventory control, merchandising, and product rotation contribute to sales, profitability, and an exceptional customer experience.

Key Responsibilities

• Lead, coach, train, and support Dairy Clerks while creating a positive, productive, and customer-focused team environment.

• Oversee daily Dairy operations including stocking, merchandising, replenishment, ordering, receiving, and inventory management.

• Place and manage product orders, ensuring appropriate inventory levels while balancing product availability, sales, and waste.

• Liaise directly with vendors and suppliers regarding orders, availability, shortages, credits, new products, promotions, and delivery concerns.

• Manage inventory, identify out-of-stocks and overstock, complete inventory counts, and maintain accurate inventory controls.

• Monitor sales and product movement to support effective ordering and merchandising decisions.

• Ensure Dairy products are fully stocked, fresh, properly rotated (FIFO), and attractively merchandised.

• Complete regular date checks and proactively manage shrink, waste, and product quality.

• Receive and organize deliveries while maintaining clean and organized refrigerated storage areas.

• Execute pricing, signage, promotions, seasonal displays, and merchandising initiatives.

• Deliver exceptional customer service and assist customers with product inquiries and requests.

• Assign daily tasks and support labour planning, scheduling, productivity, and department priorities.

• Provide back-up support across Grocery and Frozen, including stocking, merchandising, ordering, inventory, and customer service.

• Support store-wide operations during peak periods, staffing gaps, opening/closing, and other business needs.

• Act as Lead on Duty (LOD) as scheduled, supporting opening and closing procedures, resolving customer and operational concerns, and providing leadership across the store.

• Maintain compliance with food safety, temperature control, workplace health & safety, and company policies.

• Work closely with the Store Manager and Department Leaders to support overall store performance.

• Additional duties as required.

What We're Looking For

• Previous grocery, dairy, or food retail experience; supervisory or leadership experience preferred.

• Experience with ordering, vendor relationships, inventory management, merchandising, and product rotation.

• Strong customer service, communication, organization, and leadership skills.

• Strong attention to detail, ownership, and sense of urgency.

• Ability to make effective inventory and ordering decisions based on sales and business needs.

• Ability to lead by example and work alongside the team on the sales floor.

• Comfortable supporting Dairy, Grocery, Frozen, and broader store operations.

• Flexible availability including mornings, evenings, weekends, and holidays.

Grow With Us

This is a great opportunity to take ownership of a key department while continuing to develop broader grocery and store leadership experience. Through responsibility for Dairy operations, ordering, vendors, inventory, Grocery/Frozen support, and Lead on Duty responsibilities, you'll have the opportunity to build your skills and continue growing your career with Summerhill Market.

Equity, Diversity & Inclusion

Summerhill Market is committed to creating an inclusive and equitable workplace where all employees and applicants are treated with dignity and respect. We welcome applications from individuals of all backgrounds and are committed to providing equal employment opportunities throughout our recruitment and employment practices.

Summerhill Market is committed to providing accommodations throughout the recruitment process for applicants with disabilities. If you require accommodation, please let our Human Resources team know and we will work with you to meet your needs.