YOUTH SERVICES DISTRICT DIRECTOR in Wilmington, North Carolina at YMCA of Southeastern North Carolina

POSITION SUMMARY:

The YMCA of Southeastern NC is seeking a passionate Youth Services District Director to lead one of our fastest-growing areas of impact. In this role, you will oversee the operations of multiple youth development programs across several community locations, including Afterschool, Summer Camp, Preschool, and other enrichment initiatives serving children and families throughout Southeastern North Carolina. You will lead and support a team of program staff, build strong partnerships with schools and community organizations, and drive program quality and growth. If you are an inspiring leader who is passionate about youth development and strengthening communities, we invite you to join our team and help shape the future of YMCA programs across our region.

ESSENTIAL FUNCTIONS:

• Recruit, train, supervise, develop, and evaluate staff to ensure high-quality program operations.
• Oversee the daily operation, implementation, and continuous improvement of Afterschool and other assigned youth development programs
• Develop, review, and support lesson plans, activities, and enrichment opportunities that promote positive youth development.
• Evaluate program effectiveness and implement improvements to enhance participant experiences and outcomes.
• Build and maintain strong relationships with school districts, parents, community partners, and other stakeholders to support program success.
• Address parent, school, and community concerns in a timely and professional manner.
• Respond appropriately to emergencies and support crisis management efforts when needed.
• Manage program budgets, scheduling, enrollment, reporting, and operational systems to ensure effective and sustainable program delivery.
• Ensure accurate program administration, reporting, recordkeeping, enrollment management, and operational data tracking through Daxko and other YMCA systems.
• Ensure compliance with YMCA policies, licensing requirements, CACFP/SFSP regulations, and safety procedures. Respond appropriately to emergencies and risk management situations.
• Lead program growth and expansion efforts. Support fundraising initiatives, organizational goals, and the YMCA mission and values.

OUR CULTURE: Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all: we are open to everyone. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We nurture: we support you on your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

BENEFITS AT THE Y:

At the YMCA of Southeastern NC, we value the people who make our mission possible. As a full-time team member, you'll enjoy a comprehensive benefits package designed to support your health, well-being, and professional growth, including:

• Medical, dental, and vision insurance with flexible plan options
• Health Savings Account (HSA) with employer matching contributions
• Paid time off (PTO)
• Paid training and professional development opportunities
• Complimentary nationwide YMCA Family Membership
• Discounts on YMCA programs and services
• Participation in the YMCA Retirement Plan

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of diverse backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing other

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces innovative approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans of work, and actively participates in meetings. Follows budgeting policies and procedures and reports for all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seek opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

QUALIFICATIONS:

• Experience supervising, developing, and leading staff.
• Experience managing programs, operations, or multiple work sites.
• Experience managing budgets and operational performance.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.

REQUIREMENTS:

• Ability to supervise staff and oversee daily program operations.
• Ability to build and maintain positive relationships with schools, families, community partners, and staff.
• Ability to manage budgets, scheduling, reporting, and administrative responsibilities.
• Ability to respond effectively to emergencies and operational challenges.
• Commitment to supporting the YMCA mission, values, and organizational goals.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to see and hear.

2. Must be able to speak clearly.

3. Must be able to lift at least 50 lbs.

4. Must be in good health.

5. Must be able to bend, stand, stoop, walk, and climb a ladder.

6. Must be able to comprehend and communicate written and verbal instructions.

7. Must wear equipment including eye and face protection as well as close toe shoes, gloves, and other personal protective equipment while on the job when necessary.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.

JOB TITLE: YOUTH SERVICES DISTRICT DIRECTOR

LOCATION: YMCA Corporate Office

REPORTS TO: Youth Services Regional Director

POSITION TYPE: Full Time

FLSA: Non-Exempt

PAY RATE: $46,050 - $57,563 / Yearly

REVISION DATE: 6/25/2026

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.