Retention Email Manager | gn | DTC, Klaviyo, Lifecycle in United States Embassy at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Retention Email Manager | gn | DTC, Klaviyo, Lifecycle based in United States.
This role offers the opportunity to drive customer retention strategies for fast-growing direct-to-consumer brands through impactful email marketing and lifecycle campaigns.
You will combine copywriting expertise, client management, and data-driven decision-making to turn customer interactions into measurable revenue growth.
The position focuses on owning retention initiatives, optimizing customer journeys, and supporting multiple brand accounts in a dynamic agency environment.
You will collaborate with experienced retention professionals while progressively taking ownership of your own client strategies.
This is a high-impact opportunity for someone who thrives on autonomy, creativity, and building long-term customer relationships.
The ideal candidate is passionate about lifecycle marketing, e-commerce growth, and creating email experiences that strengthen brand loyalty.
The Retention Email Manager will manage lifecycle marketing initiatives across multiple direct-to-consumer accounts, combining strategic execution, creative copywriting, and project coordination. The role requires ownership of client relationships, campaign performance, and continuous optimization of retention programs.
- Write compelling retention email copy for multiple brand accounts while maintaining each brand’s unique voice and positioning.
- Support project management activities across assigned accounts, including tracking deliverables, coordinating approvals, and managing campaign timelines.
- Own retention strategy and roadmap development for assigned client accounts.
- Lead client communications, including calls, business reviews, performance discussions, and strategic planning sessions.
- Analyze campaign performance data and translate insights into actionable recommendations to improve customer engagement and revenue.
- Develop and optimize lifecycle marketing campaigns using customer behavior insights and retention best practices.
- Collaborate with senior retention team members to execute strategic initiatives and improve account performance.
- Ensure consistent delivery quality, organization, and accountability across all assigned projects.
- Identify opportunities to improve customer journeys, email flows, and retention processes.
The ideal candidate has hands-on lifecycle marketing experience, strong copywriting ability, and the confidence to independently manage client relationships and retention strategies. They should be comfortable working with data, owning projects, and operating in a fast-paced e-commerce environment.
- 2+ years of hands-on experience with Klaviyo and email retention marketing.
- Strong copywriting skills with the ability to create engaging, brand-aligned messaging with minimal guidance.
- Experience managing client relationships independently and communicating updates proactively.
- Ability to analyze marketing performance data and convert insights into strategic actions.
- Experience working with Shopify brands, DTC companies, or e-commerce businesses.
- Previous agency experience or experience supporting high-growth DTC brands is preferred.
- Strong project management skills with excellent organization and attention to detail.
- Ability to manage multiple priorities while maintaining quality and meeting deadlines.
- Self-motivated, accountable, and comfortable working in a remote environment.
- Interest in growing into a more strategic retention leadership role.
- Competitive salary package.
- Fully remote work flexibility.
- Generous paid time off.
- Clear career progression path toward Senior Retention Manager responsibilities.
- Access to marketing tools, data, courses, and coaching resources.
- Opportunity to work directly with rapidly growing e-commerce brands.
- High level of ownership and autonomy in managing client accounts.
- Collaborative environment with experienced retention and marketing professionals.