Auto Damage Adjuster I in Palm Beach Gardens, Florida at Tower Hill Insurance Group

Tower Hill Insurance Group has an exciting opportunity for a talented Auto Damage Adjuster I who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Auto Damage Adjuster I is responsible for investigating, evaluating, negotiating, and settling low to moderately complex automobile physical damage (APD) claims. This role involves reviewing loss details, assessing vehicle damage, determining coverage, coordinating inspections and repairs, and communicating with customers, repair facilities, and other claim-related parties throughout the claims process. This position analyzes claim information to determine liability and damages, documents claim activity, and ensures claims are handled in accordance with company policies, state regulations, and service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate low to moderately complex automobile physical damage claims by gathering and reviewing relevant information, coordinating vehicle inspections and repairs, and documenting claims activities.
• Evaluate vehicle damage through estimates, photos, inspections, and repair documentation.
• Verify policy coverage and determine claim eligibility.
• Negotiate and settle claims within assigned authority limits.
• Communicate with policyholders, claimants, repair facilities, rental vendors, and other stakeholders.
• Maintain accurate claim documentation and comply with regulatory requirements.
• Manage claim workloads under supervision to ensure timely handling and resolution.
• Identify and submit referrals for subrogation, underwriting concerns, and potential SIU involvement as appropriate.
• Provide exceptional customer service throughout the life of the claim.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

High School Diploma or GED required. Bachelor’s Degree preferred.

EXPERIENCE

Minimum of one (1) year of relevant work experience required.

CERTIFICATIONS

I-Car Pro Level 1 or higher and/or ASE B6 Damage Analysis and Estimating preferred.

LICENSES

Florida 5-20 All-Lines License required within thirty (30) days of hire.

Valid Driver’s License required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.