Field Operations Manager – West Region in Memphis, Tennessee at TLC Blake Solutions LLC

About the Company

The Living Company ("TLC") is a Dallas based, PE-backed sourcing, logistics, design, and installation provider of furniture, fixtures, cabinets, countertops, and shower systems. We serve leading developers, general contractors, and property managers across the student housing, hospitality, multifamily, and build to rent ("BTR") end markets.

Blake Solutions (BSI) is TLC's construction and installation division, providing full-service millwork, cabinetry, countertop, and specialty installation services to GCs and developers across commercial and residential projects.

Role Overview

The Field Operations Manager – West Region leads BSI's field installation operations across the western United States, with a focus area of Washington, Oregon, Idaho, Montana, Wyoming, California, Nevada, Utah, and Arizona. This role manages a regional portfolio of BSI projects from kickoff through closeout, ensuring work is delivered safely, on schedule, and to specification.

This role combines hands-on field oversight with regional leadership. The Field Operations Manager directs field crews, installers, and subcontractors, serves as BSI's on-the-ground representative with GCs, owners, and site stakeholders, and operates independently across multiple states and job sites, with regular travel throughout the region.

The West Region includes some of the most demanding labor and regulatory environments in the country. This role requires significant experience operating under California laws and regulations, including Cal/OSHA, prevailing wage, and California-specific labor and job site requirements, and significant experience managing union labor and working on union projects, including coordinating with trade unions and meeting collective bargaining agreement and project labor agreement requirements.

The Field Operations Manager reports to the President of Construction and plays a key role in building BSI's presence in the West Region, contributing to process improvement, installer network development, and operational excellence across the division.

Key Responsibilities

• Lead day-to-day field operations across BSI's active projects in the West Region.
• Develop and manage project schedules, crew assignments, and logistics sequencing across multiple states and job sites.
• Conduct regular site visits throughout the region to inspect work quality, assess progress, and resolve field issues.
• Update install status tracking and deliver accurate regional reporting to the President of Construction.
• Proactively identify schedule, quality, or budget risks and drive resolution before they escalate.

• Manage union labor on assigned projects, coordinating with union representatives, business agents, and hiring halls as required.
• Ensure field operations comply with applicable collective bargaining agreements and project labor agreements, including jurisdiction, staffing, and work-rule requirements.
• Support prevailing wage compliance on public works projects, including accurate crew classifications and timely field documentation for certified payroll.
• Identify and promptly escalate potential labor disputes, jurisdictional issues, or grievances to leadership.

• Ensure field operations comply with California laws and regulations, including Cal/OSHA requirements and California-specific labor and job site rules.
• Track and apply state and local requirements across the West Region, including permitting, site access, and contractor compliance requirements.
• Partner with Legal, HR, and Contract & Compliance to confirm that licensing, insurance (COI), and registration requirements are met before work begins in a new state or jurisdiction.

• Direct and coordinate field crews and subcontractors on assigned projects, setting clear expectations for quality and schedule.
• Evaluate installer performance across the region and provide feedback to leadership.
• Review, evaluate, and coordinate approval of installer change orders.
• Manage punch list distribution, tracking, and resolution to ensure complete and timely closeout.
• Build and maintain strong working relationships with BSI's installer network in the West Region, and help develop installer capacity in new markets.

• Enforce federal OSHA, state OSHA plan (including Cal/OSHA), and BSI safety standards across all project sites in the region.
• Lead quality control reviews at key project milestones; ensure all work meets contract specifications and BSI standards.
• Document and escalate safety incidents and quality issues; lead corrective action follow-through.
• Ensure all crew members maintain required certifications and site-specific compliance requirements.

• Serve as BSI's field representative in GC meetings, site walks, and client-facing communications across the West Region.
• Proactively communicate project progress, schedule changes, and issue resolutions to site stakeholders.
• Build trust-based relationships with GCs and owners that support repeat business and BSI's reputation in the region.
• Manage and de-escalate difficult client situations with professionalism and a solutions orientation.

• Coordinate container unloading, material delivery sequencing, and field measurement activities across the region.
• Partner with Logistics, PM, and Pre-Construction to ensure materials arrive on time and projects are set up correctly.
• Identify operational improvements in field coordination, sequencing, regional resource planning, and travel efficiency.

Job Requirements

• 7+ years of construction field operations experience, including at least 3 years managing multiple projects, field crews, and subcontractors in a supervisory role.
• Significant experience working on California construction projects, with working knowledge of Cal/OSHA, California prevailing wage and public works requirements, and California labor and job site rules.
• Significant experience managing union labor and working on union projects, including coordinating with business agents and hiring halls and meeting collective bargaining agreement and project labor agreement requirements.
• Experience on prevailing wage projects, including crew classification and field documentation that supports certified payroll.
• Experience in commercial or multifamily interior installation (millwork, cabinetry, countertops, or similar specialty trades).
• Demonstrated ability to manage schedules, sequencing, and quality across multiple active job sites at the same time.
• Ability to read and interpret construction drawings, shop drawings, and specifications.
• OSHA 30 certification, or the ability to obtain it within 90 days of hire.
• Proficiency with construction management software (Procore or similar), Microsoft Office, and mobile field reporting tools.
• Strong written and verbal communication skills, with the professionalism to represent BSI with GCs, owners, and site stakeholders.
• Ability to travel frequently throughout the West Region, including overnight travel.
• Valid driver's license and a driving record that meets company insurance requirements.
• Ability to work on active construction sites, including walking uneven surfaces, climbing ladders and stairs, and lifting up to 50 pounds, with or without reasonable accommodation.

• Bachelor's degree in Construction Management, Engineering, or a related field, or equivalent experience.
• Multi-state field operations experience, particularly in Washington, Oregon, Nevada, Arizona, or Utah.
• Familiarity with state OSHA plans and labor requirements in other West Region states.
• Experience in student housing, hospitality, multifamily, or build-to-rent projects.
• Bilingual in English and Spanish.