Assistant Community Manager in Richmond, Virginia at Krs Holdings Inc

Company: KRS Holdings
Department: Property Management
Position Type: Full-Time

Compensation: $22-25 /per hr.

KRS Holdings is a growing property management company dedicated to providing quality housing, excellent customer service, and effective property management solutions. We are looking for a motivated and organized Assistant Community Manager to join our team and help ensure the successful daily operations of our communities.

The Assistant Community Manager supports the Community Manager with the daily operations of the property, ensuring that residents receive excellent customer service and that the community is maintained to company standards. This position assists with leasing, rent collection, resident communication, administrative tasks, and property operations.

The ideal candidate is customer-service oriented, detail-oriented, proactive, and able to manage multiple responsibilities in a fast-paced environment.

• Assist the Community Manager with the daily operations and overall performance of the property.

• Provide excellent customer service by addressing resident questions, concerns, and maintenance requests in a timely and professional manner.

• Assist with leasing activities, including responding to inquiries, scheduling property tours, following up with prospective residents, and processing rental applications.

• Support rent collection efforts, monitor outstanding balances, and follow up with residents regarding past-due accounts.

• Assist with lease preparation, renewals, move-ins, move-outs, and resident files.

• Maintain accurate resident records, property documentation, and administrative reports.

• Coordinate with the maintenance team to ensure service requests are addressed promptly and efficiently.

• Conduct property inspections and help ensure the community remains clean, safe, and well-maintained.

• Assist with resident retention initiatives and help maintain positive relationships with residents.

• Support the Community Manager with occupancy goals, leasing performance, and overall property objectives.

• Assist with handling resident complaints and resolving conflicts professionally.

• Ensure compliance with company policies, Fair Housing regulations, and applicable property management procedures.

• Perform other administrative and operational duties as assigned by the Community Manager.

• Previous experience in property management, leasing, customer service, or a related field preferred.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and meet deadlines.

• Basic knowledge of leasing procedures, rent collection, and resident relations.

• Proficiency in Microsoft Office and general computer applications.

• Ability to work independently while supporting a team environment.

• Professional attitude with a strong customer service mindset.

• Knowledge of Fair Housing regulations is a plus.

We are seeking someone who is dependable, approachable, and eager to grow within the property management industry. The ideal candidate takes initiative, enjoys working with people, handles challenges professionally, and understands the importance of maintaining a well-run community.

Join KRS Holdings and become part of a growing team committed to delivering excellent property management and resident experiences.