Activity Center Manager in Fargo, North Dakota at Family Wellness LLC

Position Purpose:

The Activity Center Manager is responsible for the day-to-day operations of the Family Wellness Bubble/Activity Center, including youth and adult programming, facility rentals, staffing, and guest services. This position leads facility and program staff, maintains a safe and welcoming recreation environment, manages schedules and resources, and develops programs and rental opportunities that support organizational goals and community engagement.

Essential Job Duties & Responsibilities

Facility Operations, Safety & Risk Management

• Oversee daily Bubble/Activity Center operations, including opening and closing procedures, facility readiness, guest access, and transitions between activities.
• Ensure a safe, clean, and welcoming facility through regular inspections, hazard identification, incident documentation, emergency preparedness, and enforcement of policies and procedures.
• Coordinate with maintenance, custodial staff, and facility partners on cleaning, repairs, equipment upkeep, shared-space responsibilities, and necessary improvements.
• Oversee recreation equipment setup, teardown, inventory, storage, and removal of unsafe equipment from service.

Program Development & Management

• In cooperation with the Director of Youth and Adult Programs, develop, implement, supervise, and evaluate youth and adult programs, classes, camps, leagues, tournaments, and special events.
• Manage program registrations, schedules, supplies, staffing, and participant communication; monitor quality, participation, and opportunities for improvement.

Staff Leadership & Development

• Recruit, hire, train, schedule, supervise, and evaluate seasonal and part-time youth and adult program staff and Activity Center facility staff.
• Ensure appropriate staff coverage for facility hours, programs, rentals, and special events, including evenings and weekends.
• Lead staff meetings and development; maintain required certifications and training and address performance concerns in coordination with the Director and Human Resources.

Facility Rentals & Scheduling

• Manage facility rentals from inquiry through completion, including reservations, agreements, fees, staffing, setup, and event coordination.
• Coordinate and balance facility use for rentals, programs, leagues, open play, and events; address scheduling conflicts and maintain accurate records in Jonas or other approved systems.
• Identify and develop new rental opportunities for turf, activity spaces, community groups, private events, and tournaments.

Budgeting, Revenue & Business Development

• With the Director, develop, monitor, and manage program and facility budgets, fees, rental pricing, and staffing costs.
• Track participation, revenue, expenses, and facility utilization; prepare reports and use results to improve programs and financial sustainability.
• Identify opportunities to grow programs, rentals, and partnerships while maximizing responsible use of facility space and resources.

Customer Service & Community Engagement

• Provide visible, responsive customer service; oversee guest check-in and inquiries, address concerns, and communicate facility rules and expectations.
• Build positive relationships with members, families, schools, nonprofit organizations, sports groups, and community partners; develop inclusive programming opportunities.
• Collaborate with the Director and Marketing on seasonal program guides, website and social media updates, and outreach.

Other Responsibilities

• Provide hands-on program and facility coverage during evenings and weekends but only as needed.
• Perform other duties as assigned by Director of Youth and Adult Programs.

Education, Experience, & Skills (Comparable to):

Bachelor’s degree in Recreation Management, Sports Management, Education, Health & Wellness, Hospitality, Facility Management or related field. Two or more years of relevant recreation, facility, program, or operations experience and supervisory experience preferred. Strong leadership, communication, scheduling, customer service, budget, and problem-solving skills.

Licensure/Certification Requirement(s):

• CPR/AED and First Aid certification required upon hire or obtained within three (3) months of hire.