Customer Relations Manager at Valley Signs & Designs, Inc – Clayville, New York

Valley Signs is a high-end custom sign shop specializing in creating unique, visually striking signage for a wide range of customers. We are seeking a dedicated and dynamic Customer Relations Manager to oversee client interactions, ensure seamless project execution, and provide exceptional support to our customers. The ideal candidate will possess strong sales acumen, excellent customer follow-up skills, and a knack for creative problem-solving to deliver outstanding service and maintain our reputation for excellence.

• Client Relations: Build and maintain strong relationships with new and existing customers, ensuring their needs are met with professionalism and care.
• Project Coordination: Liaison between customers and the design/production teams to ensure clear communication and timely project delivery.
• Sales Development: Proactively identify new business opportunities, prepare proposals, and close sales for custom signage solutions.
• Customer Follow-up: Maintain consistent and thorough follow-up with clients regarding quotes, order updates, and post-project feedback.
• Product Knowledge: Develop a deep understanding of the company's offerings to guide customers effectively and make informed recommendations
• Team Collaboration: Work closely with the design and production teams to ensure a cohesive approach to project execution.
• Performance Tracking: Monitor and report key customer service metrics and sales performance.
• Brand Advocacy: Represent Valley Signs with a positive and professional attitude, embodying our commitment to quality and creativity.

• Customer Service Excellence: Strong background in providing outstanding customer support and ensuring client satisfaction
• Sales Expertise: Proven ability to sell high-end products and services, including lead generation and closing techniques.
• Communication: Exceptional verbal and written communication skills to convey ideas and resolve issues effectively.
• Problem-Solving: Creative and resourceful approach to addressing customer concerns and project challenges.
• Organization: Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Technical Knowledge: Familiarity with custom signage materials and processes or willingness to learn quickly.
• Interpersonal Skills: Ability to build rapport with diverse clients and team members.
• Technology Proficiency: Competence in using CRM software, project management tools, and standard office applications.
• Attention to Detail: Keen eye for detail to ensure accuracy in customer orders and project execution.
• Adaptability: Ability to thrive in a fast-paced environment and adjust to evolving client needs.

Valley Signs is a leader in custom sign solutions, serving a diverse clientele that ranges from local businesses to large organizations. We take pride in delivering premium, tailored products that help our customers stand out. If you're passionate about customer service and have a creative edge, join our team and help us elevate and enhance our customers' brands.

Submit your resume and cover letter detailing your experience and why you're the right fit for Valley Signs through this link to shannon@valleysigns.com