Referral Specialist in Ottawa, Ontario at WELL Health Technologies Corp

Entity: Well Health Clinic Network Inc.

Position: Referral Specialist

Type: Full Time

Location: ExecHealth, Ottawa

Salary Range: $21.00 - $24.00 CAD per hour

About the company

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON. This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada. Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of services such as walk-in appointments, family medicine, sleep apnea facilities and women’s health clinics. WELL, exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Record (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company.

Position Summary

We are looking for a detail-oriented and highly organized Referral Specialist to join our team at Exechealth. In this role, you will be responsible for managing and coordinating patient referrals to ensure smooth and efficient care transitions between healthcare providers. Your work will be essential in facilitating timely and accurate referrals, improving patient outcomes, and supporting our healthcare partners.

What you will be doing

- Manage Referral Process: Oversee the referral process from start to finish, ensuring all necessary documentation is complete, accurate, and submitted in a timely manner.

- Coordinate with Healthcare Providers: Communicate effectively with physicians, specialists, and healthcare teams to schedule and follow up on patient referrals.

- Track and Document Referrals: Maintain a comprehensive referral tracking system to monitor the progress and outcome of each referral. Document all referral activities and outcomes in the patient’s record.

- Patient Support: Provide patients with information on the referral process, answer questions, and assist with scheduling appointments as necessary.

- Ensure Compliance: Ensure all referral activities comply with healthcare regulations, patient privacy laws (e.g., HIPAA), and company policies.

- Collaborate with Internal Teams: Work closely with other departments such as clinical, billing, and patient services to ensure a seamless experience for patients.

- Resolve Issues: Address any issues or delays in the referral process and work to resolve them promptly to minimize impact on patient care.

You have

• Previous MOA experience is preferred.

• At least 1 year of experience in referrals in the family health office environment.

• Strong organizational skills and attention to detail.

• Excellent communication and patient education skills

• Knowledge with OSCAR EMR required.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.