Assistant Service Manager at Fraley & Schilling – Rushville, Indiana

Position Summary

The Assistant Service Manager will play a crucial role in supporting the efficient operation of our service department by overseeing daily activities, coordinating service tasks, and ensuring exceptional customer satisfaction. This role requires a proactive individual with excellent communication, leadership and problem-solving skills who can assist the Service Manager in driving the team to deliver top-notch service experiences.

Roles & Responsibilities:

Team Leadership & Support:

• Assist the Service Manager in supervising and guiding a team of service technicians and advisors.
• Provide coaching, mentoring and performance feedback to team members to enhance their skills and productivity
• Collaborate with the team to address challenges, resolve conflicts and foster a positive work environment

Service Operations Management:

• Support the Service Manager in planning and organizing service schedules, ensuring efficient allocation of resources and timely completion of tasks
• Assist in monitoring daily workflow, ensuring that service appointments, repairs and maintenance are carried out smoothly
• Help maintain accurate records of service activities, including work orders, customer interactions and vehicle maintenance histories

Customer Interaction & Satisfaction:

• Engage with customer to provide exceptional service experiences, addressing inquiries, concerns and feedback in a professional and timely manner
• Assist in managing customer expectations and ensuring that their needs are met or exceeded

Quality Control & Standards:

• Work closely with the Service Manager to uphold high service standards and ensure adherence to company policies, safety regulations and industry best practices
• Collaborate with technicians to ensure repairs and maintenance are performed accurately, efficiently and to the highest quality standards

Inventory & Supplies Management:

• Assist in managing inventory levels of parts and supplies, ensuring availability for service tasks while minimizing waste
• Coordinate with suppliers and vendors to procure necessary items, negotiating favorable terms whenever possible

Reporting & Communication:

• Generate reports on key service metrics, such as service completion rates, customer satisfaction scores and technician performance
• Communicate regularly with the Service Manager, providing updates on department activities, challenges and potential improvements

Qualifications & Skills:

• Strong understanding of automotive systems, maintenance procedures and repair techniques
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in using computer systems and software applications for scheduling, reporting and communication
• Strong organizational and multitasking abilities with keen attention to detail
• Leadership qualities, including the ability to motivate and inspire team members to achieve targets
• Problem-solving skills and the ability to handle challenging situations with professionalism
• Valid driver's license and a clean driving record

Education & Experience:

• High School Diploma or equivalent
• Associate's Degree or higher in automotive technology or related field, preferred
• Proven experience in an automotive service or repair environment, with at least 2-3 years in a supervisory or leadership role

Job Type: Full-Time

Benefits:

• Medical Insurance
• Employee Stock Ownership Plan (ESOP)
• Health Savings Account (HSA) and Employer Matching
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Voluntary Life Insurance
• Employer Paid Short-Term Disability
• Long-Term Disability
• Accident Coverage
• Hospital Indemnity Coverage
• 401(k) with Employer Matching
• Paid Time-Off

Schedule: Monday - Friday

Fraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.