GENERAL MANAGER - Dual Hampton Inn & Home2 Suites Big Bea at Greens Operations Inc – Big Bear Lake, California

Reports to

Director of Hotel Operations

Are you the One?

If you are a strong leader, a self-motivator and a team builder with a minimum 3 years of hotel operations experience with at least 2 years at the management level and you are ready to enjoy working 50+ hours week (minimum 5 days per week), this may be the opportunity for you!

Key Responsibilities

• Optimize and maximize Guest and Associate experience.
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
• Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
• Champion of the hotel’s internal and external communications and record keeping.

Primary Functions

Revenue

• Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
• Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
• Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit

• Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost-saving strategies.

Quality

• Guest Service: Ensure that the hotel meets/exceeds Greens and Brand standards for guest satisfaction.

Leadership

• Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures.

The ideal candidate will:

• Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor.
• Develop and implement the approved business plan to attain and exceed the financial goals.
• Maintain a high personal visibility throughout the property.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Handle any emergencies at the hotel.
• Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
• Closely monitor sales solicitation activities.
• Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals.
• Conduct prescheduled weekly meetings with the department heads/managers.
• Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
• Ensure all associates are trained on emergency and security procedures and policies.
• Ensure that all property equipment is in good working condition.
• Successfully maintain adequate staffing.
• Perform other duties as assigned

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications:

• Willing to take responsibility and accountability for the team.
• Well-groomed and professional appearance.
• Willing to work on weekends and holidays if required.
• Effective communication skills.
• Good listener.
• Emphatic and tolerant.
• Open with praise, discreet with criticism.
• Consistent and congruent.
• Rational, prudent and practicals

Performance Standards

• Performance shall be measured by budgeted RevPar, STR Index, Medallia Scores and the Associate Satisfaction.