Tour Scheduler (TS) at Ladgov Corporation – Washington, District of Columbia

Job Type: Full-Time.

Job Location: Bureau of Engraving and Printing, Washington, D.C.

Requirements: The Candidate shall have :

• U.S. citizenship

• Minimum 2 years of customer service experience handling high call/email volume

• At least 1 year experience using scheduling/reservation software and MS Office

• Must pass BEP security clearance

Duties: The Candidate must:

• Schedule all tours (public, school, congressional, ASL, etc.) using BEP software

• Answer tour office phones and respond to inquiries via phone/email

• Confirm reservations, send confirmation packets, and update tour calendar

• Coordinate visitor requirements including accessibility or language needs

• Prepare ticket inventory, reports, and daily scheduling documentation

• Serve as the communications hub for the TVC’s public interface