Bellperson at The Lowline Hotel – Charleston, South Carolina

JOB SUMMARY:

Responsible for transporting guests to and from the hotel to local area attractions, as well as assisting the guests with recommendations for restaurants and tourist activities. The Bellperson is also expected to support front desk operations. Primary responsibilities include assisting guests with luggage, maintaining vehicle cleanliness and concierge duties, and accommodating guests during their stay in an attentive, courteous, and efficient manner.

EXPERIENCE & EDUCATION:

• Experience in a similar bellhop function is an advantage.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
• Possesses a beginning working knowledge of subject matter.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

JOB FUNTIONS & DUTIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Load and unload luggage carts and escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms, flowers, and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain a list of local transportation guides, churches, sports arenas, etc.
• Assist the housekeeping department with guest requests.
• Ensure the lobby reader board is correct.
• Provide information, maps, and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.