HVAC Sales Leader at Plumbers Supply Co – Fishers, Indiana

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As our HVAC Inside Sales Leader, you will be the driving force behind our regional growth, serving as both a technical expert and a dedicated mentor to a high-performing sales team.

Reporting directly to branch leadership, you will lead, develop, and actively support the HVAC Inside Sales Team in Fishers. This role is a premier opportunity to shape a unified team culture while directly influencing sales growth, gross margin, and order accuracy in one of our key markets.

• Mentor & Guide: A professional leader who prioritizes 1:1 meetings to build trust and support the career growth of your team.

• Metric-Driven Strategist: Someone who thrives on analyzing KPI data—like calls handled and gross margin—to address gaps and celebrate wins.

• Technical Authority: An expert in residential and light commercial ducted and ductless systems who can provide elite support to customers and staff alike.

• Collaborative Partner: A dedicated team player focused on maintaining a seamless, unified culture between the HVAC counter and the warehouse.

As an HVAC Inside Sales Leader, you will be the driving force behind Team Development and Revenue Growth:

• Team Performance Management: Establish and monitor team KPIs, maintaining a weekly scoreboard to track tickets written, gross margin, and order accuracy.

• Sales Strategy: Drive HVAC sales growth by shadowing associates to improve selling effectiveness and increase average ticket value.

• Operational Precision: Champion order accuracy by conducting routine Sales Portal audits and meeting weekly with the Warehouse Lead to improve branch efficiency.

• Onboarding & Training: Own the training process for new associates, ensuring the team is proficient in processing orders, quotes, and returns per company SOPs.

• Active Sales Support: Serve as an active member of the HVAC counter, assisting customers via phone, email, and in-person with technical solutions for complex systems.

• Experience: Proven ability to lead and develop a team with a focus on coaching and performance metrics.

• HVAC Mastery: Deep proficiency in residential and light commercial ducted systems, ductless systems, and related parts.

• Financial Acumen: A strong understanding of pricing and profit models to make margin-conscious decisions.

• Communication Skills: Excellent verbal and written skills for conducting team huddles, 1:1 meetings, and maintaining customer relationships.

• Analytical Ability: Skilled at analyzing performance trends and addressing operational gaps promptly using KPI data.

We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future:

• Competitive Pay

• Excellent Health Coverage: Medical, dental, and vision insurance.

• Generous Time Off: 10 paid holidays plus vacation and sick time.

• Peace of Mind: Life and disability insurance.

• Focus on Wellbeing: A robust wellness program with exciting incentives.

• Secure Your Future: 401K with a company match.

• Financial Guidance: Support through our partnership with Cerity Partners.

Ready to lead our team and build your career? Apply now to join the Plumbers Supply Co family!